West Coast Main Line

Lord Snape Excerpts

Tuesday 19th September 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I am content that the Avanti contract has gone through all the relevant processes. It has been structured such that there is an initial three-year period, which I think is right, to enable Avanti to provide the investment that is clearly needed. That investment is in driver training and rolling stock. I am sure many noble Lords have noticed the upgrade in Avanti trains when they have travelled on them recently; I find them very comfortable indeed. There is an ability after three years for the Government to give three months’ notice. Within that intervening period, senior officials from the Department for Transport will meet management on a weekly basis to make sure that the recovery plan and all the elements the new management has put in place are being followed.

There are also enormous incentives for Avanti to improve—£14.3 million-worth of incentives. That is what the performance-based fee is; if Avanti does not hit its targets, it will not get that fee. It is absolutely right that that is there, it will incentivise Avanti and we will work alongside it so that it can continue to improve its performance.

[Lord Snape (Lab)]

My Lords, would the Minister accept that I am one passenger on Avanti trains who is completely baffled by this decision? I do not wish to rain on the noble Baroness’s parade, but when you have been at the bottom of the league table for punctuality and cancellations for as long as Avanti trains has, the only way is up. Could the Minister tell the House which other train operating companies expressed an interest in this particular franchise? Is it the case—as I suspect—that none of them did, largely because most rail managers are fed up to the back teeth with the micromanagement by her department or, even more likely, by the Treasury?

[Baroness Vere of Norbiton (Con)]

Actually, this is exactly what this contract is trying to achieve. By giving a three-year horizon for Avanti management to properly plan, it will not be necessary to micromanage Avanti. The Department for Transport will continue to support it and, as I said in my opening Answer, the net advocacy scores show that customers are supportive of Avanti. I am sorry that the noble Lord is not, but the numbers speak for themselves—and these are customers speaking and not the Department for Transport.