Passport e-Gates Network Outage

Debate between Lord Sharpe of Epsom and Lord Taylor of Holbeach

Monday 13th May 2024 Lords Chamber

[Lord Sharpe of Epsom (Con)]

I will repeat what I said earlier: there is no relation to any previous incident. In effect, I am being asked to unpick what my right honourable friend in the other place might have meant a week ago, which I simply do not know. I will tell the House what I do know—I have already said this, but I will repeat it. At 7.44 pm on 7 May, a loss of network connectivity caused a number of Home Office IT systems to lose service, including customer services and migration and border systems. Operational policing systems were unaffected, although Home Office access to them was. Due to the timing of the outage, the primary visible impact was at all ports where both eGates and primary control point desks were unavailable. Border Force officers reverted to using PCP laptops, which are not reliant on the network, and the Warnings Index to process passengers. Service was fully restored just after midnight on 8 May. As I said, DDaT engineers identified that the cause of the outage was a capacity issue on an element of the network that controls network traffic in the data centres. The incident was caused by the cumulative effect of changes that we have been making to sustain and modernise the Home Office network environment. That is all I can answer.

[Lord Taylor of Holbeach (Con)]

My Lords, I will recount a personal anecdote, and ask my noble friend the Minister some questions, because I travel frequently between here and the European Union. I had the good fortune to arrive at Gatwick in the mid-afternoon of the day in question; had I not, I might have been stuck, so I felt much relief from my adept timing. However, I am somewhat anxious, given the amount of traffic that one can expect at places such as St Pancras station and the like. I went there with a group from this House to see what is being done to anticipate the queues of people. I know from experience that being at St Pancras and boarding a Eurostar train can be a very time-consuming business—however hard you try, it will be difficult. I am told that a lot of the shops will have to be demolished to provide room for the ETA system to be effectively applied.

Is my noble friend the Minister prepared to give us some notional guidance on how the changes at St Pancras station are developing? The use of eGates there is to be applauded. Schiphol airport has an open eGate system now; I have spent too many hours there waiting for somebody to stamp my passport to know that that is a great advantage. It will be a great advantage to use eGates because of the extension that has been granted from this country into the Netherlands and the reciprocal measure here. What is the situation with St Pancras and its Eurostar eGates?

[Lord Sharpe of Epsom (Con)]

I thank my noble friend for that, and I am delighted that he did not get caught in the disruption last week. As I said in my opening answer to the Front Benches opposite, the Government are doing everything that we can to prepare for the implementation of EES and mitigate its impacts on British travellers, which particularly applies to the juxtaposed border controls. As I mentioned, the director-general of the Police aux Frontières visited Dover, St Pancras and Folkestone last month. I cannot speculate on what physical changes may be required at St Pancras to accommodate the new systems. My noble friend mentioned the ETA system, but I do not think that that is what he meant; I think that he is talking about the EES. I suspect that the ETA system will not have much impact at all at St Pancras. As soon as I am in a position where I can give an update on any physical or infrastructural changes required in and around St Pancras—and, indeed, at the other juxtaposed border controls—I will be very happy to come back and explain them.

Nottingham Incident

Debate between Lord Sharpe of Epsom and Lord Taylor of Holbeach

Thursday 15th June 2023 Lords Chamber

[Lord Sharpe of Epsom (Con)]

I of course agree with the noble Lord. The impact on victims and their families is obviously the same, whatever the reason the suspect did what they did—I do not know the answer to that and I cannot speculate. However, the police should of course thoroughly investigate this incident and get to the bottom of exactly what happened, because obviously, that will be of use in informing future decisions and so on.

[Lord Taylor of Holbeach (Con)]

My Lords, I had not intended to contribute to this Statement, but I would like to thank my noble friend the Minister for giving us the chance to talk about it.

We all have a political hinterland, and mine very much includes Nottingham—it is a political place for me. I spent a lot of my time there and in 1979 I was the candidate for the European election in Nottingham. I narrowly lost, so I do not have the proud hinterland the noble Lord, Lord Coaker, has of having represented the people of that city. I know that it is not a problem city—thank goodness it is not—but it is very sad that such an incident has occurred. It shows how a strong community can respond to such situations, and it reinforces the view, which I think all of us in politics share, wherever we sit in this House and wherever we speak from, that we want to build strong communities that can withstand grief, sadness, shock, horror: all the things that have come through this incident.

I thank my noble friend for giving us the chance, through this Statement, to say these things.

[Lord Sharpe of Epsom (Con)]

I thank my noble friend for that. He may not have been elected to represent the people of Nottingham, but he does so very well now.