West Coast Main Line

Lord Polak Excerpts

Wednesday 27th April 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I do not think that I would be able to stand here and commit to every single service coming in the same form as it was pre-pandemic, because life has changed and the reasons why people are travelling by rail have also changed. Avanti West Coast started off with four trains per hour plus extra peak trains. Back in February, that went up to six trains per hour—on 28 February—and then as we approach the summer timetable which comes in in May, we will be up to seven trains per hour and eight on key hours. That will improve the service to Chester and, I hope, to north Wales.

[Lord Polak (Con)]

My Lords, it is always easy to complain and make comments, but yesterday I was on an Avanti train from Euston to Liverpool, where my mother was having an operation. I waited until she was conscious and therefore I missed my train, which I had booked at 2.47 pm. I would like the Minister to agree with me and call out the train manager at Liverpool Lime Street on the 3.47 pm Avanti train. When I explained my situation, that I had missed my train, he said, “Don’t you worry whatsoever. Go and sit down.” It was great customer service, and I would like to call that out.

[Baroness Vere of Norbiton (Con)]

I thank my noble friend for that contribution and I have nothing further to add.