Tuesday 31st January 2012

(12 years, 10 months ago)

Lords Chamber
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Lord McNally Portrait Lord McNally
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It has not.

Lord Phillips of Sudbury Portrait Lord Phillips of Sudbury
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My Lords, does the Minister accept that the Law Centres Federation expects several urban law centres to close? Where are the distressed people who have hitherto got essential advice from those law centres going to go? Secondly, if the Minister is inclined to say that they can use the telephone helpline that we propose to set up, would he not accept that many of the people in most need of basic welfare law advice, which is often hugely complicated, are inarticulate and unable to access the advice they need on a telephone helpline?

Lord McNally Portrait Lord McNally
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Again, my noble friend quite often intervenes to ask a question and then provides part of the answer. Yes, part of the answer is the electronic means of advice through telephone gateways et cetera. I do not accept his definition of the capabilities of people to get advice this way. I think he is out of date in that respect—