Pensions Dashboards (Amendment) Regulations 2023

Lord Palmer of Childs Hill Excerpts

Wednesday 12th July 2023 Grand Committee

Will my noble friend comment, or perhaps write to us, on the status of the corrections made as part of the big exercise within the state pension system to identify and correct state pension entitlements, particularly of women? I know it is a significant exercise but any update would be welcome, as that needs to feed into the dashboard too.

[Lord Palmer of Childs Hill (LD)]

My Lords, I thank the Minister for bringing this statutory instrument to the Grand Committee. I have read the November debate and I look forward to a further detailed disposition from the noble Baroness, Lady Sherlock, with her usual forensic care. I will therefore not go into great detail; I am glad she will be winding up.

Can the Minister give me some reassurance? Compared to many others, I am coming new to this brief. Having looked through the regulations I see that there are no longer any binding interim dates, just one big deadline in 2026. Does the Minister not see how hard it will be to get busy pension schemes—commercial pension schemes—to prioritise this over their other day-to-day work? Other noble Lords have made the point about data being ready for dashboards. How much time will these pension schemes give to this, given that there are no interim dates and just one big date in 2026?

It seems to me that the issue is deadlines, and there is a need for the Government and pension schemes to nudge people to make sure that all details are up to date on the various pots so that they can pull that through to the dashboard when it is launched.

In a debate on 8 June, the Government elaborated on the need for dashboards to change the way people plan for retirement, and the Minister said that more time was needed to deliver this complex build. Paragraph 7.4 of the Explanatory Memorandum includes explanations. I have never seen so many explanations for why something has not happened:

“The technical solution has not been sufficiently tested, more work is needed to set up adequate support for industry with their connection journey and there is still work to do to finalise the necessary supporting guidance and standards”,


and so on. It is the biggest list of excuses for delay that I have come across for some time.

Other noble Lords have mentioned guidance in passing. Does the Minister believe that guidance will be sufficient to concentrate minds on the issue? I am not sure that guidance will be sufficient in many cases.

There are some small points, but I am not sure how they are addressed. I may have missed that somewhere, so I hope the Minister can provide me with an answer. For instance, how are widows’ and widowers’ rights to the pensions of their husband, wife or partner being dealt with? I had a similar case: I have a modest council pension pot and I asked what happens when I die; does my wife receive a contribution? That was six months ago and I still have not had a reply, and it is being dealt with by one of the very large pension funds. I would like some reassurance that these dashboards are not going to make the situation even worse.

In theory, pensions mainly apply to older people, although people seem to take them much earlier nowadays. It worries me that the whole idea of the dashboard is based on a knowledge and working use of IT. It may surprise noble Lords to learn that a lot of people do not use IT; many people just use their mobile phones to make calls. The whole principle of the dashboard and the way in which people access information is based on being able to operate an IT system. I have doubts because, even if the people concerned are not old now, as they get older and less able, when they will really want to know, they will be fiddling around not knowing how to get into the dashboard. Will we end up with big companies such as Aviva taking over pension schemes? I have no problems with Aviva. It seems to have taken over an awful lot, although it does quite well, but I am worried that many of the smaller pension funds will opt out.

Page 2 of the valuable impact assessment that was produced gives three options: do nothing, an alternative to legislation, and—the preferred option—the Government legislating. After reading all this, I wondered whether the first option, to do nothing, might have been safer, but we have to move forward.

We need to be careful, but we must say when this will happen, and the guidance has to be accepted by the pension funds so that they know when to do something, rather than waiting until October 2026 and saying, “Gosh, we have to do this by tomorrow”. My first point was that we need some interim dates to focus minds on this issue otherwise, as we were here a year ago and were here before then, we will be here again with another list of excuses, as detailed on this document.

[Baroness Sherlock (Lab)]

My Lords, I thank the Minister for his introduction to these regulations and all noble Lords who have spoken. It is very nice to welcome the noble Lord, Lord Palmer, to the pensions dashboard crew; we look forward to having discussions with him on the later iterations of this project, which one sincerely hopes will not come to pass.

We have been very supportive of the pensions dashboard. Therefore, we agree with the noble Lord, Lord Vaux, that it is deeply regrettable that we are in this place and that the Pensions Dashboard Programme needed to be reset. I accept that my noble friend Lady Drake is right: if the digital architecture was not going to be ready to enable pension schemes to connect before the first deadline, which is the end of next month, it is clearly better to pause and get it right. After all, the dashboard service will enable access to trillions of pounds of assets and accrued benefits belonging to working people. It has to be secure as well as fit for purpose.

My noble friend Lady Drake is often a Cassandra on these matters; she sees these problems coming. My problem is not that the Government should pause and reset, if that is necessary; it is that they need to stop pretending that everything is fine, until the moment when it is suddenly not fine. That is a bit of a habit in government: “Is everything fine?” “Yes, yes, yes. Oh, no, it has all fallen apart, but will be fine again with a new deadline”. We somehow need to find a way of discussing things in politics that allows a grown-up approach to understanding when projects will be difficult. There is an overconfidence on the part of the Government such that, when everyone raises problems, Ministers are sent out with a brief that says, “No, it will all be fine; there is nothing to see here”, until it falls over.

I do not expect the Minister to solve that problem overnight, but I commend this to the Government as an opportunity to think again about how we handle big projects—and, in particular, how Parliament can have some accountability for them. An awful lot of money is at stake here—private, commercial and public. There ought to be some decent accountability over it.

Clearly, people such as my noble friend Lady Drake—indeed, many on these Benches—cautioned the Government that they were underestimating the complexity of delivering the dashboard and being overoptimistic about the speed, but we want a dashboard to work. I am with the noble Lords who are raising challenges about the reasons. We have had some helpful briefings, and some slightly less helpful official ministerial Statements, but the truth is that it is hard to know what exactly has gone wrong and why it was not picked up earlier.

The Minister told us the reason, saying

“the technical solution has not been sufficiently tested and there is still work to do to finalise the necessary supporting documentation and to get the necessary systems in place to support industry with the connection process”.

A cynic would say that, basically, that means that it was all fine apart from the technology, the paperwork and the systems. That is not an explanation of what went wrong. It is a little like when my washing machine breaks and a helpful friend will say, “What’s wrong with it?” and I reply, “It’s not working. It’s not washing clothes—I don’t know”. We need more than that. I know that the Minister is keen to have his officials talk to us, but there needs to be some process of public openness and accountability when things go wrong, so that there is the ability to hold to account and understand. However, here we are, with this reset.

As we have heard, the original timetable was hardwired into secondary legislation, hence the need for the instrument. As the Minister explained, it amends the 2022 regulations to remove the staging profile, staging deadlines and connection window and insert instead a common requirement for all schemes to connect to dashboards by 31 October 2026. The new approach is described like this in paragraph 11.1 of the Explanatory Memorandum:

“Through this instrument, the Department for Work and Pensions is retaining the policy of compulsory connection by a set date and intends to encourage a staged approach set out in guidance, rather than mandated in Regulations”.


Therefore, the answer to the noble Lord, Lord Palmer, is that there will be interim dates in the guidance, but they will be suggested interim dates. It is not yet quite clear what that will mean in practice. Trustees and managers will need to have regard to such guidance but as I understand it—the Minister can clarify it—that would not necessarily mean that they are obliged to comply with the suggested dates, or presumably they would be not suggested dates but mandated ones.

That raises some key questions. With a single compulsory connection deadline, is there not an obvious risk of a backlog of schemes still waiting to connect as we get close to 31 October 2026? What action will the DWP take if there is evidence of back-ending by schemes or of backlogs building up? That is not just our concern. Dr Yvonne Braun, a director of the Association of British Insurers, said:

“Our members have indicated they’re willing and able to continue to comply with a voluntary timetable, although it would have been our preference that these remained a regulatory requirement to prevent a last-minute rush of firms connecting to the system. We ask that government keeps this under review and considers making the staggered dates a regulatory requirement again if it should become clear that the wider industry is not taking the same approach”.


What is the Government’s response to that?

Although the timetable in the guidance will not be mandatory, we know that scheme trustees or managers must have regard to it, as not doing so would be a breach of the 2022 regulations. They will also be expected to demonstrate how they have had regard to it. However, as my noble friend Lady Drake said, the language of the Explanatory Memorandum is much more about encouragement. Paragraph 7.6 refers to MaPS and TPR communicating with

“trustees and managers of schemes in scope to encourage connection ahead of the single connection deadline, in line with the connection dates set out in guidance”.

It is not clear to me where the line lies between compulsory and voluntary when it comes to guidance. Can the Minister clarify that?

Can the Minister explain what “have regard to” means in practice? Is there an established meaning of this in law? It is a phrase that comes up, so can he help us on that? A crucial question is what would count as not having regard to the guidance. For example, suppose a scheme manager reads the guidance carefully and develops a plan to connect just in time for October 2026, and she is confident her scheme will be ready by then, does that count as having sufficient regard? Suppose lots of others do the same thing, and they all get to that point but cannot connect because there are too many of them and the system cannot manage it, are they in breach of the law? Have they failed then to have due regard to the guidance? What is their position?