BA and Ryanair: Customer Refunds Debate
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Lord McFall of Alcluith
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BA and Ryanair: Customer Refunds
Lord McFall of Alcluith Excerpts(3 years, 6 months ago)
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Baroness Vere of Norbiton (Con)
The same policy applies to vouchers as to cash payments if a flight is cancelled, but of course I cannot go into the detail of my noble friend’s circumstances. It is worth pointing out that, on 17 May, the Government published the Passenger COVID-19 Charter. It sets out what customers can expect, and what their rights and responsibilities are, when booking and travelling internationally. On the other side, we set out the reasonable expectations on the industry to be flexible. We did this to give both customers and the industry a firm footing, as we try to reopen international travel.
The Lord Speaker (Lord McFall of Alcluith)
My Lords, the time allowed for this Question has elapsed.