Asked by: Lord Mawson (Crossbench - Life peer)
Question to the Department for Business and Trade:
To ask His Majesty's Government what platforms were considered for Companies House's identity verification service, and on what grounds GOV.UK One Login was selected.
Answered by Baroness Lloyd of Effra - Baroness in Waiting (HM Household) (Whip)
Companies House sought invitations from service providers and conducted a robust assessment against critical success factors concerning user experience, value for money, affordability for users and viability of delivery.
GOV.UK One Login was selected because it satisfied these critical success factors and aligned with wider government priorities to utilise cross government verification solutions where possible to streamline access government services as set out below:
www.gov.uk/guidance/use-govuk-one-login
To ensure that all customers were able to access identity verification, a secondary route was put in place in the form of Authorised Company Service Providers (ACSPs).
Asked by: Lord Mawson (Crossbench - Life peer)
Question to the Department for Business and Trade:
To ask His Majesty's Government what assessment they have made of the effectiveness of the GOV.UK One Login in-person Post Office option for Companies House's identity verification service.
Answered by Baroness Lloyd of Effra - Baroness in Waiting (HM Household) (Whip)
The Post Office option is provided under the GOV.UK One Login Service. Companies House understands Government Digital Service undertook a robust analysis to ensure the option achieved the same identity verification standard as other identity verification journeys within the GOV.UK One Login service.
Companies House works closely with the GOV.UK One Login team to monitor success rates through this route, along with sharing customer feedback and insight where relevant to improve the service.
Asked by: Lord Mawson (Crossbench - Life peer)
Question to the Department for Business and Trade:
To ask His Majesty's Government what assessment they have made of the effectiveness of GOV.UK One Login for Companies House's identity verification service, and how many complaints have been received about it.
Answered by Baroness Lloyd of Effra - Baroness in Waiting (HM Household) (Whip)
On 8 April 2025 Companies House started a lengthy period of voluntary Identity Verification to assess the effectiveness of the solution before making Identity Verification mandatory from 18 November.
As of 9 December, 1.8 million people have successfully completed verification via GOV.UK One Login. Between 8 April and 9 December, Companies House received 355 official complaints regarding GOV.UK One Login. From September to November 2025, the period for which data is available of the Government Digital Service (GDS) received 75 complaints from Companies House customers using One Login to verify their identities.