(8 months ago)
Lords ChamberI agree with my noble friend. That is something that the FCA should take from this, and it needs to feed back into the work that we know that EY, in conjunction with UK Finance, is doing on accessibility at the moment. If they are not talking about “inclusive by design”, then I think they are going wrong.
My Lords, is the Minister aware that, on one of her rare visits to London, my wife had her credit card stolen? I monitored the use of the card and did not report it to the police because the thief was spending less than she was.
One should always report these matters to the police.