Bus Services Bill [HL]

Debate between Lord Judd and Lord Low of Dalston

Wednesday 20th July 2016 Lords Chamber

[Baroness Randerson (LD)]

My Lords, I support the amendments in the names of the noble Baronesses, Lady Brinton and Lady Campbell, and will speak to my own Amendment 126, which is about audio-visual display. I disagree fundamentally with the noble Lord, Lord Snape. I was on a train yesterday and, between stations, my travelling companion cast doubt on whether we were really going to the destination to which we thought we were. When you are sitting and watching the display, it cannot come round soon enough. It may seem like an overprovision at some points. I understand that having the announcement again and again might seem repetitive to people on the bus for 20 stops, but the person on the bus for one stop has only one opportunity. It is often difficult to grasp that opportunity because of the noise on a crowded bus.

As someone with severe hearing loss, my interest is in the need for the announcements to be both visual and audio. I recently took a number of buses to new destinations in London on a weekend of childminding, which made me reflect on how important the visual display is—and not just for people who cannot hear the audio announcements. It is important for everyone who sits in the front third of the bus because, in London, the visual display is about a third of the way down the bus. If you are in the front seats, you cannot see that visual display so you rely on the audio announcement. That is important for everyone.

It is also worth noting that London buses are often very full, as they are in other parts of the country, and you cannot see the display for the people standing. Therefore, the system that we praise in London has proved the need for it to be spread throughout the country. Only 19% of buses in England have audio-visual displays, and 97% of that 19% are in London. That means very few buses anywhere outside London have displays and announcements. There is absolutely no reason why they should not be spread everywhere. This is not cutting-edge technology; it is not trying to develop the best and newest way of providing, let us say, electric buses; this is tried and tested. Asking the driver or other passengers is difficult, sometimes counterproductive and can be unreliable.

There seems to be a comfortable view in the industry that only regular passengers ever travel. That is so wrong. In the modern world, people travel to new parts of the country where they do not have a clue what places they are travelling through. Research shows time and again that uncertainty about the route and where to alight is one of the major factors deterring new passengers. I return to the principle behind the Bill: we should be attracting new people to the buses in order to have a flourishing industry.

I briefly refer to another issue raised in previous debate on the Bill: driver training. My noble friend Lady Brinton talked about the importance of training drivers so that they understand the nature of the disabilities they are dealing with and are empowered by their training. The Minister suggested in the kindest terms that I might be incorrect in saying that drivers do not have to achieve specific standards. I have had clarification of that now.

The periodic training to keep drivers’ qualifications up to date is the problem. All CQC periodic training providers have to register with the Joint Approvals Unit for Periodic Training, which was set up in 2007. It offers a quality mark to employers and driver training courses to maintain their licence. The advice for those running periodic training courses specifically states that you cannot have formal exams or tests within periodic training, and as a trainer you cannot issue a pass or fail for the evaluation session. Not only does government guidance not require the testing of trainees, it specifically excludes it.

As I have said before, being a bus driver is a very difficult job. I have huge admiration for bus drivers. They deal with passengers and very difficult traffic conditions and need to be empowered by the highest quality training. I urge the Minister to look again at the regulations so that we treat drivers fairly by ensuring that they are given the best quality training.

[Lord Low of Dalston (CB)]

My Lords, I take the point of the noble Lord, Lord Judd, that measures to benefit disabled people will never be fully effective until there is full public commitment to them, but I put it to him—and I am sure that he would agree—that getting the law right is all-important in getting the framework in which public opinion is shaped.

[Lord Judd]

I totally agree.

[Lord Low of Dalston]

I am most grateful for that—we are in complete accord.

I put my name to Amendment 126 in the name of the noble Baroness, Lady Jones of Whitchurch, so I shall devote my remarks to that. It would amend the Public Service Vehicles Accessibility Regulations to require all new buses to have audio-visual information. These regulations already contain standards for wheelchair access, but AV is essential if the access needs of those with visual impairments and hearing loss are to be met. As someone with a visual impairment myself, I have an obvious interest in this, which I readily declare. The rail vehicle accessibility regulations require audio-visual information in respect of new trains and light rail systems. This amendment would bring the requirement for buses into line with that for trains and so create a level playing field between the two.

The need for audio-visual information does not just concern a tiny minority. An ageing population and the increasing incidence of diabetes mean that the number of people with sight loss is predicted to reach 4 million in this country by 2050. A voluntary approach to this is not working. Due to the lack of a requirement, as the noble Baroness, Lady Randerson, has told us, only 19% of buses have AV, and the majority of those are in London. According to a 2011 Department for Transport study, 97% of buses with AV are in London. But AV is increasingly affordable; the department has found that it could cost as little as £5.75 million a year to fit all new buses in the UK with audio-visual information. The Government acknowledge that the technology is increasingly affordable. In a Written Answer to Dawn Butler MP on 21 June, the Minister responsible for buses, Andrew Jones, said:

“Previously, the systems to provide such information have been expensive to fit and maintain, but I understand that new technology may make it more affordable … We are currently considering the most appropriate next steps, but in the meantime I encourage bus operators to consider the benefits of better, more accessible information for all their customers”.

Audio-visual information is useful not only to disabled people. Tourists and anyone travelling in an unfamiliar location can find it helpful. AV also brings financial benefits to bus operators. Trentbarton bus company, which has AV on its buses, found that 85% of all passengers found the announcements useful. Oxford Bus Company has estimated that, with advertising, its AV systems will pay for themselves within two years of installation and result in a profit.

The Minister said at Second Reading that the Bill will allow new accessibility standards, such as talking buses, to be set locally, in response to the needs of local communities. The requirements that people with disabilities have to access transport do not vary from region to region; therefore, the standards that operators need to meet should be national ones to enable people to use buses with confidence wherever they are in the country.

Bus operators have largely failed to improve accessibility. The big five operators, which operate 70% of bus services in the UK, have demonstrated little willingness to make AV standard across their fleets. This Bill is an acknowledgement of the limitations of an entirely deregulated bus market. The lack of action by the larger bus operators to improve the accessibility of buses for people with sight loss makes it clear that this is also an area where regulation is required. This House’s Select Committee on the Equality Act 2010 and Disability, which reported last March, recommended that no new vehicles should be put into service which do not have AV annunciators and that the Public Service Vehicle Accessibility Regulations 2000 should be amended accordingly. Amendment 126 would give effect to that recommendation, and I support it strongly.