Preston Park Train Services

Debate between Lord Johnson of Marylebone and Peter Kyle

Tuesday 24th July 2018 Westminster Hall

[The Minister of State, Department for Transport (Joseph Johnson)]

It is a pleasure to serve under your chairmanship, Mr Gray. I congratulate the hon. Member for Brighton, Pavilion (Caroline Lucas) on securing this important debate on rail services to and from Preston Park. She is a powerful champion for her constituents. This debate is the latest in a number of representations she has made to the Government on their behalf.

I certainly understand the frustration and immense distress that the hon. Lady’s constituents have experienced in recent weeks and months. The Government are alive to that and to all the concerns that she has raised on their behalf. They have not been well served by recent developments on the railways, and the Government are working hard to ensure that we see improvement for them, as a result of not just the timetable change introduced on 20 May but the interim timetable introduced on 15 July. Although there is still a considerable way to go, I hope that her constituents in Preston Park will have begun to see positive changes in the week or so that has passed since then. We will hold GTR to account for continued and accelerated improvement over the weeks to come.

The new timetable that came in on 15 July is by and large performing well so far. The last few days have certainly demonstrated that, but the Department for Transport is looking at this extremely carefully. We will hold the operator and its new chief executive to account for continued progress.

With respect to Preston Park, passengers should see some benefits, including a very significant reduction in on-the-day cancellations, which were an unfortunate and unwelcome feature of the aftermath of the introduction of the timetable on 20 May. On-the-day cancellations are sharply down. The public performance measure has improved considerable across Thameslink and Southern services from Preston Park. Although it is not yet where it needs to be, it is a significant improvement on where it was in the immediate aftermath of 20 May. The Thameslink Brighton main line is now more or less back to pre-20 May 2018 levels of performance. As I said, the Department is monitoring the rate of improvement by GTR and will hold it and its new chief executive to account in the coming weeks.

On compensation, the Government have said on many occasions that the disruption that Thameslink and Great Northern passengers have suffered is unacceptable. Compensation is part of the plan to put things right and to ensure that passengers have some redress for what they have experienced.

[Peter Kyle]

Under the scheme announced by the Government, passengers travelling from Brighton receive level 1 compensation, but those leaving from Hove receive level 2 compensation. They are one stop apart, they pay exactly the same for their tickets and their season tickets, and they leave from the same city, so does the Minister not think passengers leaving from Hove station are entitled to the higher level of compensation, which would fit what they pay for the service?

[Joseph Johnson]

The hon. Gentleman has been a strong voice for his constituents in recent weeks—I have had almost as many conversations and meetings with him as I have had with the hon. Member for Brighton, Pavilion. It is obviously important that the Government focus on compensating first those passengers who have suffered the most disruption. That is the approach we took to the disruption of Southern services a year and a half ago, and we are taking a similar approach now.

That means we have created two categories of passenger. Category 1 passengers are those with a very heavy dependence on Thameslink or Great Northern services from their station. Passengers with a lesser dependence on those operators receive a lower level of compensation, reflecting the fact that they have an alternative means of getting to or from work, primarily. That explains the different approaches to passengers travelling from Preston Park and those travelling from the station the hon. Gentleman mentioned in his constituency.

The compensation scheme covers the period from 20 May 2018 to 28 July 2018, and it will go live in two waves. GTR will contact registered qualifying passengers proactively by the end of August before a web portal is opened for other passengers at a later date. As I said, that is identical to the system used for the Southern industrial action disruption about 18 months ago. Annual, monthly and weekly season ticket holders will all be eligible for up to one month, or four weeks, of the cost of their ticket. That is in addition to the standard Delay Repay compensation GTR passengers are entitled to after any 15-minute delay. That package was designed to compensate the worst affected passengers, who travel every day on season tickets bought in advance. Those who travel less frequently can claim Delay Repay compensation for the disruption they have experienced.

Govia Thameslink/Rail Electrification

Debate between Lord Johnson of Marylebone and Peter Kyle

Tuesday 3rd July 2018 Commons Chamber

[Joseph Johnson]

Announcements relating to the hon. Gentleman’s questions were made in July 2017. Passengers on the midland main line will benefit from a brand-new fleet of trains from 2022, but we have made clear since July last year that we do not need to electrify the whole route—every last mile of it—to deliver improved long-distance journeys, including more seats and faster journeys in peak hours. That will mean less disruption for passengers. We will, however, electrify the route from Bedford to the Market Harborough area and Corby, and, later, the route from Clay Cross to Sheffield to support HS2. We are also delivering upgrades along the route to improve journey times.

[Peter Kyle (Hove) (Lab)]

Will the Glaister review panel be able to look into the functioning and involvement of the Minister’s Department in the setting of the new timetable, the timetabling itself, the amount of influence that the Department had in signing off the timetable and the amount of time that it took to sign it off? Will the panel be able to look into his Department as well as the franchises?

[Joseph Johnson]

The answer is yes, and the terms of reference of the Glaister review, which are public, allow for that.