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The Minister of State, Department for Transport (Joseph Johnson)
It is a pleasure to serve under your chairmanship, Mr Gray. I congratulate the hon. Member for Brighton, Pavilion (Caroline Lucas) on securing this important debate on rail services to and from Preston Park. She is a powerful champion for her constituents. This debate is the latest in a number of representations she has made to the Government on their behalf.
I certainly understand the frustration and immense distress that the hon. Lady’s constituents have experienced in recent weeks and months. The Government are alive to that and to all the concerns that she has raised on their behalf. They have not been well served by recent developments on the railways, and the Government are working hard to ensure that we see improvement for them, as a result of not just the timetable change introduced on 20 May but the interim timetable introduced on 15 July. Although there is still a considerable way to go, I hope that her constituents in Preston Park will have begun to see positive changes in the week or so that has passed since then. We will hold GTR to account for continued and accelerated improvement over the weeks to come.
The new timetable that came in on 15 July is by and large performing well so far. The last few days have certainly demonstrated that, but the Department for Transport is looking at this extremely carefully. We will hold the operator and its new chief executive to account for continued progress.
With respect to Preston Park, passengers should see some benefits, including a very significant reduction in on-the-day cancellations, which were an unfortunate and unwelcome feature of the aftermath of the introduction of the timetable on 20 May. On-the-day cancellations are sharply down. The public performance measure has improved considerable across Thameslink and Southern services from Preston Park. Although it is not yet where it needs to be, it is a significant improvement on where it was in the immediate aftermath of 20 May. The Thameslink Brighton main line is now more or less back to pre-20 May 2018 levels of performance. As I said, the Department is monitoring the rate of improvement by GTR and will hold it and its new chief executive to account in the coming weeks.
On compensation, the Government have said on many occasions that the disruption that Thameslink and Great Northern passengers have suffered is unacceptable. Compensation is part of the plan to put things right and to ensure that passengers have some redress for what they have experienced.
Peter Kyle
Under the scheme announced by the Government, passengers travelling from Brighton receive level 1 compensation, but those leaving from Hove receive level 2 compensation. They are one stop apart, they pay exactly the same for their tickets and their season tickets, and they leave from the same city, so does the Minister not think passengers leaving from Hove station are entitled to the higher level of compensation, which would fit what they pay for the service?
Joseph Johnson
The hon. Gentleman has been a strong voice for his constituents in recent weeks—I have had almost as many conversations and meetings with him as I have had with the hon. Member for Brighton, Pavilion. It is obviously important that the Government focus on compensating first those passengers who have suffered the most disruption. That is the approach we took to the disruption of Southern services a year and a half ago, and we are taking a similar approach now.
That means we have created two categories of passenger. Category 1 passengers are those with a very heavy dependence on Thameslink or Great Northern services from their station. Passengers with a lesser dependence on those operators receive a lower level of compensation, reflecting the fact that they have an alternative means of getting to or from work, primarily. That explains the different approaches to passengers travelling from Preston Park and those travelling from the station the hon. Gentleman mentioned in his constituency.
The compensation scheme covers the period from 20 May 2018 to 28 July 2018, and it will go live in two waves. GTR will contact registered qualifying passengers proactively by the end of August before a web portal is opened for other passengers at a later date. As I said, that is identical to the system used for the Southern industrial action disruption about 18 months ago. Annual, monthly and weekly season ticket holders will all be eligible for up to one month, or four weeks, of the cost of their ticket. That is in addition to the standard Delay Repay compensation GTR passengers are entitled to after any 15-minute delay. That package was designed to compensate the worst affected passengers, who travel every day on season tickets bought in advance. Those who travel less frequently can claim Delay Repay compensation for the disruption they have experienced.
Caroline Lucas
Will the Minister address the point that there are people who are not season ticket holders because they work part time? There are a lot of flexible workers in Brighton who do not necessarily go up to London every day but none the less need to be there on the days they do go. Simply saying, “Use Delay Repay,” does not address the fact that, as I understand it, if their train is cancelled rather than late, they cannot use Delay Repay. Will he look at ensuring that those part-time workers—particularly women—have some way of getting more compensation than he describes?
Joseph Johnson
Let me correct the hon. Lady. Passengers are entitled to claim Delay Repay against cancelled services—that very much is possible. On her broader point about part-time workers and those who do not have season tickets but travel regularly, our priority has been to get compensation out fast using a model that was already up and running—namely, the model that was used for the Southern disruption of about 18 months ago. That was the best way for the Department to get compensation out quickly to the people most affected by the disruption. As the Secretary of State has said, we are looking carefully at the logistics and affordability of compensating other groups of passengers. The logistical challenges of doing so when there is not a season ticket to look at as evidence of regular travel to and from work should not be underestimated.
The Department has not just compensated affected passengers; it is also looking to ensure it learns all the lessons from what has happened, and it has commissioned two reviews into what went wrong with the implementation of the 20 May timetable. The independent Glaister review by the chair of the Office of Rail and Road is under way. That seeks to understand all the factors that led to the disruption following the timetable change. Within the Department, we have also started a hard review of the franchise to establish whether GTR has met, and continues to meet, its contractual obligations.
I turn to the core of the hon. Lady’s remarks: the pattern of services to and from Preston Park. I understand that some passengers would prefer to have the choice of travelling on either Gatwick Express or Southern services. However, the timetable change was designed specifically to bring about improved performance on Southern services, and having a regular and repeating pattern of services during the peaks is important to making that work. That is why Preston Park now receives a half-hourly Southern service rather than the mixture of Gatwick Express and Southern services it previously received.
Caroline Lucas
Does the Minister not concede, though, that Preston Park passengers are worse off? Before, at least Southern trains started in Brighton—they were not already full—and passengers had the option of taking the Gatwick Express. The service they are now offered is massively worse. As I said, some trains arrive too late to be useful to commuters, no Gatwick Express trains stop at all, and the others start in Littlehampton and are full.
Joseph Johnson
I certainly recognise the hon. Lady’s points about short formations and crowding on some Southern trains as the result of the knock-on impact on Southern of disruption elsewhere. Trains must have the capacity to meet demand, and GTR’s performance regime, which the Department monitors very closely, includes capacity and short formations. Where they happen, short formations are counted by the Department as a fail under the performance regime, which we keep under close scrutiny. However, the consistent calling pattern that results from moving to just Southern services rather than the mixture of Gatwick Express and Southern services is designed to bring about a more reliable and resilient service in the long term.
As I wrote in my letter to the hon. Lady, the frequency of services to Victoria has remained roughly the same compared with the pre-May timetable. Before 18 May, Preston Park received six services into Victoria in the morning peak, made up of three Gatwick Express services and three Southern services. Following the timetable change, services from Preston Park have increased—her constituents now receive seven services into Victoria in the morning peak, all of which are Southern services.
Joseph Johnson
Let me finish this point. The hon. Lady complained that the journey time was just a minute quicker, but ultimately, when the service is up and running, that extra minute will be welcomed by passengers.
There is a similar picture in the evening peak, with the same number of services from Victoria to Preston Park as before the timetable change and a very similar average journey time. Although the request for another stop to be introduced on that service is reasonable, the service is already under significant pressure to maintain punctuality. Extra stops would increase that pressure and lead to additional delays, to the detriment of passengers using the service.
Turning to Thameslink, before the May timetable change Preston Park received eight services to Blackfriars and four to London Bridge in the morning peak. In the interim timetable, there are eight Thameslink services in the morning peak from Preston Park to London Bridge and Blackfriars, and onwards through the Thameslink core. Although, overall, that represents a loss of three Thameslink services compared with the pre-May timetable, it provides Preston Park with the same number of Blackfriars services and four additional London Bridge services. Before the May timetable change, there were six services from Blackfriars and nine from London Bridge in the evening peak. In the interim timetable, seven evening peak services make that journey. That provides an additional service from Blackfriars but two fewer services from London Bridge.
Journey times from Preston Park on Thameslink services are now quicker than they were before May. Once GTR has stabilised performance, it will reinstate the additional service in each peak that was removed as part of the interim timetable. In addition, the Littlehampton to Bedford service and the Brighton to Cambridge service are currently one train per hour, but the next wave of the Thameslink programme will bring one additional service on the Brighton to Cambridge route each hour all day, as well as additional services on the Littlehampton to Bedford route. That was originally planned for December 2018, but it will now be delivered once GTR has delivered the May timetable as planned.
I appreciate the hon. Lady’s constituents’ request for services to start from London Bridge. However, one of the key benefits of the Thameslink programme is that it provides passengers with direct services through London Bridge to Blackfriars, City Thameslink, Farringdon and St Pancras. In many cases, that provides an alternative route for passengers who would previously have changed at London Bridge to connect with the London underground.
Joseph Johnson
No, I am going to conclude my remarks.
I expect GTR to keep the timetable under review to identify any particular pressures and make amendments as appropriate if they are possible. However, GTR will be able properly to assess the viability of the timetable only once it is performing reliably, and ensuring that happens is our overriding priority. I will ask for an update from GTR on its assessment of the performance of the interim timetable and its impact on Preston Park passengers ahead of the hon. Lady’s meeting with the operator on 23 August.
Motion lapsed (Standing Order No. 10(6)).