Rail Services into Liverpool Street Station

Lord Johnson of Marylebone Excerpts

Thursday 11th October 2018 Commons Chamber

[The Minister of State, Department for Transport (Joseph Johnson)]

I congratulate my right hon. Friend the Member for Rayleigh and Wickford (Mr Francois) on securing the debate and giving us the opportunity to discuss train services into Liverpool Street. He has made a powerful and hard-hitting case on behalf of his constituents. It is a shame that there were not more people in the Chamber to hear it, but I know that he has a big social media following, not least from those of his constituents who are on the “I travel with Greater Anglia” Facebook page and its offshoots.

I would like to provide some information about the engineering works that have been taking place on the line to Southend, which, as we have heard, have clearly had a very negative impact on passengers in my right hon. Friend’s constituency. I will also touch on the important issues of fares and compensation, which he mentioned, and provide an update on the new trains that Greater Anglia has ordered and that are currently being built.

I recognise how important it is for my right hon. Friend’s constituents to have high-quality and reliable train services, so that they can get to work and go about their lives in a way that allows them to depend on the critical part of our national infrastructure that the railways represent. We are working closely as a Department with Network Rail and the train companies to drive down delays and cancellations, and we will support Network Rail and the wider industry in delivering significant improvements to the experience that passengers have of our railways.

The Department is following closely the significant upgrade project that Network Rail is currently delivering to replace the overhead line wire and equipment between Liverpool Street, Chelmsford and Southend Victoria. That, as my right hon. Friend knows, is a £46 million investment in our rail network. It started in 2014 and is due to be completed in 2020. It involves more than 500 structures being replaced and the installation of 128 km of overhead wire, and it is much needed. As he will know, the wiring system on his stretch of track was installed in the 1950s, nearly 70 years ago, and is in dire need of replacement. The current equipment is old, unreliable and prone to failure, and it is subject to sagging in hot temperatures. In recent years, there have been a number of highly disruptive de-wirements, as they are known, and more recently Network Rail has understandably had to impose speed restrictions in hot conditions as a result. Disruption caused by the failure of equipment leads to cancellations and delays, which impact the quality of service that passengers experience.

To minimise the overall time taken to complete that much-needed upgrade scheme, which would be a number of years longer if Network Rail only used weekends for the work, there have been some extensive periods of mid-week late evening blockades, with bus replacement services after 8.30 pm. Passenger numbers are generally lower during that period, as it is outside the conventional evening peak, so closing the line at that time helps to minimise overall passenger disruption.

I am aware that Greater Anglia has asked Network Rail to formally review its programme, to try to reduce the impact of that evening mid-week possession programme. It may be possible to focus the works more on weekends, but the decision on how best to manage that needs to be thought through carefully by both Network Rail and Greater Anglia. I understand that Network Rail and Greater Anglia are working together to get these works completed as soon as possible, with a view to having the works completed by early 2020 at the latest. In response to my right hon. Friend’s points, we expect Network Rail to commit enough resources to complete these works as soon as reasonably practicable. It has informed the Department that it now has a stretch target to complete the works by the end of 2019.

While negotiations for track access are ongoing, it is important to note that, whatever the outcome, the railway will only ever be closed for a set amount of time in total, and the question under discussion is largely one of how that time is spread out—the trade-off being greater passenger disruption if it is compressed.

[Mr Francois]

I thank my hon. Friend for his clear exposition. My constituents are not unreasonable people—they live in the real world. They know that the overhead work has to be done and that the infrastructure has to be upgraded. They accept that, but it is taking far too long. The evening possessions give Network Rail very little time on the track, so why not put far more resources in and put more men and women on the job during the weekend possessions and get it done quicker? That is what my constituents and I want.

--- Later in debate ---

[Joseph Johnson]

That is an entirely reasonable point of view. Network Rail has assured the Department that it is putting in the resources to get the job done as soon as is reasonably practicable, but on the back of the powerful points and the strong case my right hon. Friend has made on behalf of his constituents, I will write to Network Rail again to ensure that it is resourcing the project as it deserves.

I am aware that, as my right hon. Friend said, he has met Jamie Burles, the managing director of Greater Anglia, and asked that customers be given compensation in acknowledgement of the disruption that passengers have faced. I understand that Greater Anglia is now looking at whether there is a good-will gesture that might be practical, focusing in particular on those who have been affected by the adverse impact of the engineering works. Where customers are delayed outside the engineering works, Delay Repay compensation will of course apply as usual.

Officials from the Department are working with the operator, Greater Anglia, to see whether there is an affordable way to extend the compensation scheme so that it applies for a 15-minute delay rather than from the current 30-minute delay threshold. My right hon. Friend mentioned the Secretary of State’s statement earlier today, to which I am sure he listened carefully, in which the Secretary of State said that he wants Delay Repay 15 to be introduced in 2019—next year—on Greater Anglia. My right hon. Friend can take considerable credit for that development, and I hope that he will welcome it on behalf of his constituents.

The Government set the maximum amount by which regulated fares can rise. Train operators can choose to raise their fares by a lower amount, and there is no requirement for them always to use the maximum amount. We recognise the need to move away from RPI towards CPI, and the Secretary of State has written to the rail trade unions asking for their understanding and co-operation with this.

[Mr Francois]

What my hon. Friend says about the rate of fare increases is important. When I put precisely that point to Abellio, stating my understanding that, according to the RPI formula, the company can raise fares up to that limit but does not have to raise them to the limit if it does not want to, Abellio told me that, basically because of its contract and franchise agreement, it had no choice. I am not sure that is correct. Can my hon. Friend confirm that Abellio could levy a lower increase if it wanted?

[Joseph Johnson]

Yes, absolutely. I can confirm that the Government cap regulated fares, which account for about two thirds of fares on our railways, and it is up to the operator where to set fares below that cap.

The benefits of the franchise changes coming into place are part of a broad programme of benefits to franchises across the country. On the Greater Anglia network, the entire fleet of trains will be replaced by 2020, as my right hon. Friend mentioned, and an extensive programme of fleet refurbishment is under way. Greater Anglia has on order over 1,000 new carriages, and manufacturing and construction of the new carriages by Stadler and Bombardier in Derby is now well under way. The new trains will start to be rolled out across the network from the middle of next year and the full roll-out should be completed by the end of 2020. The new state-of-the-art trains will provide many more seats that are much needed on those busy services, and the modern trains will also provide an improved travelling environment with wi-fi, air conditioning and power sockets. The new trains will be more efficient, have faster acceleration and provide better customer information.

Although those trains are coming down the line in the future, I am clear that the current performance of Network Rail and Greater Anglia needs to improve. I recognise the strong points made by my right hon. Friend about the instances of poor performance he has experienced and those that his constituents have relayed to him through casework and in conversations. There have been a number of regrettable infrastructure and train failures over the summer, but it is fair to say that performance has been better more recently. The public performance measure for Greater Anglia stands at 89.3% for the four-week period to 18 September, which is only fractionally below its franchise target of about 91.3% for that period. Clearly, there is room for improvement, and the Department will monitor its progress in meeting public performance targets over the coming weeks.

In conclusion, I again thank my right hon. Friend for the opportunity to discuss services to Liverpool Street, and I appreciate the frustration that he and his constituents have been experiencing. Once the works are complete, we expect performance to improve on that part of the network, resulting in fewer cancellations and delays.

[Mr Francois]

May I intervene one last time to thank the Minister for what I regard as a considered and thoughtful reply? He has clearly listened to what I was saying, and I am delighted that he will write to Network Rail about providing more resources. I would, of course, be fascinated to see a copy of the reply, which I hope can be managed. The Minister gets it. I am really pleased that he gets it, and I look forward to working with him to try to make this difficult situation better. I am grateful.

[Joseph Johnson]

I have little more to add other than that we will be following up this issue closely with Network Rail and the train operators to ensure that my right hon. Friend gets the experience that he wants for his constituents on this important stretch of our network.

Question put and agreed to.