Question to the Department for Digital, Culture, Media & Sport:

To ask His Majesty's Government, as part of the upcoming BBC Charter review, whether they will take steps to ensure that the BBC treats all complaints regarding its productions equally.

Answered by Baroness Twycross - Baroness in Waiting (HM Household) (Whip)

The principle of BBC First - where the BBC has the opportunity to try and resolve complaints about its content before consideration by Ofcom - was formalised by the BBC’s current Charter. The Framework Agreement then sets out considerations the BBC should take into account as part of its complaints procedures, including that complaints must be considered and resolved effectively.

If a complainant is not satisfied by the BBC’s initial response to their complaint, they have the option to escalate it for consideration by the independent regulator, Ofcom. The Framework Agreement requires Ofcom’s timely and effective handling of complaints referred on to it.

The forthcoming Charter Review will look at how the BBC can remain independent and accountable to the public it serves and continue to provide trusted and truthful news to combat an era of growing disinformation.

Question to the Department for Digital, Culture, Media & Sport:

To ask His Majesty's Government what discussions they have had with the Ofcom to ensure that all complaints regarding BBC productions are treated equally.

Answered by Baroness Twycross - Baroness in Waiting (HM Household) (Whip)

The principle of BBC First - where the BBC has the opportunity to try and resolve complaints about its content before consideration by Ofcom - was formalised by the BBC’s current Charter. The Framework Agreement then sets out considerations the BBC should take into account as part of its complaints procedures, including that complaints must be considered and resolved effectively.

If a complainant is not satisfied by the BBC’s initial response to their complaint, they have the option to escalate it for consideration by the independent regulator, Ofcom. The Framework Agreement requires Ofcom’s timely and effective handling of complaints referred on to it.

The forthcoming Charter Review will look at how the BBC can remain independent and accountable to the public it serves and continue to provide trusted and truthful news to combat an era of growing disinformation.

Found: Craighead (Chair) • Baroness Bakewell of Hardington Mandeville • Lord Evans of Guisborough • Lord Inglewood