(3 weeks, 3 days ago)
Lords ChamberThe noble Lord makes an important point. There is absolutely no intention that people will be disadvantaged in any way. This is about equalising access, which means keeping all forms of access open. That may be online, but it will also be possible to deal with things in person and on the phone. Obviously, if we can take pressure off phone access, or personal access, through the use of online, that will assist the group to which the noble Lord referred.
My Lords, my noble friend referred to Community Health Councils. I was one of the first CHC secretaries to be appointed in 1974.
Wait for it, my Lords—I was also the Minister who got its abolition through your Lordships’ House. Mea culpa; I was mistaken. We should bring it back.
My noble friend does himself credit with his honesty, which I too will take example from .