Data (Use and Access) Bill [HL]

Debate between Lord Holmes of Richmond and Lord Lucas

Committee stage
Monday 16th December 2024 Grand Committee

[Lord Lucas (Con)]

My Lords, my Amendment 115 would similarly act in that way by making automated decision-making processes explain themselves to the people affected by them. This would be a much better way of controlling the quality of what is going on with automated decision-making than restricting that sort of information to professionals—to people who are anyway overworked and have a lot of other things to do. There is no one more interested in the decision of an automated process than the person about whom it is being made. If we are to trust these systems then their ability, which is way beyond the human ability, to have the time to explain why they took the decision they did—which, if the machine is any good, it knows and can easily set out—is surely the way to generate trust: you can absolutely see what decision has been made and why, and you can respond to it.

This would, beyond anything else, produce a much better system for our young people when they apply for their first job. My daughter’s friends in that position are getting into the hundreds of unexplained rejections. This is not a good way to treat young people. It does not help them to improve and understand what is going on. I completely understand why firms do not explain; they have so many applications that they just do not have the time or the personnel to sit down and write a response—but that does not apply to an automated decision-making machine. It could produce a much better situation when it comes to hiring.

As I said, my principal concern, to echo that of the noble Viscount, is that it would give us sight of the decisions that have been taken and why. If it becomes evident that they are taken well and for good reasons, we shall learn to trust them. If it becomes evident that they really are not fair or understandable, we shall be in a position to demand changes.

[Lord Holmes of Richmond (Con)]

My Lords, it is a pleasure to take part in the debate on this group. I support the spirit of all the amendments debated thus far.

Speaking of spirits, and it being the season, I have more than a degree of sympathy for the Minister. With so many references to her previous work, this Christmas is turning into a bit of the Ghost of Amendments Past for her. That is good, because all the amendments she put down in the past were of an excellent quality, well thought through, equally considered and even-handed.

As has been mentioned many times, we have had three versions of a data Bill so far over just over three years. One wonders whether all the elements of this current draft have kept up with what has happened in the outside world over those three years, not least when it comes to artificial intelligence. This goes to the heart of the amendments in this group on automated decision-making.

When the first of these data Bills emerged, ADM was present—but relatively discreetly present—in our society and our economy. Now it would be fair to say that it proliferates across many areas of our economy and our society, often in situations where people find themselves at the sharpest end of the economy and the sharpest end of these automated decisions, often without even knowing that ADM was present. More than that, even on the discovery that ADM was in the mix, depending on which sector of the economy or society they find that decision being made in, they may find themselves with no or precious little redress—employment and recruitment, to name but one sector.

It being the season, it is high time when it comes to ADM that we start to talk turkey. In all the comments thus far, we are talking not just about ADM but about the principles that should underpin all elements of artificial intelligence—that is, they should be human led. These technologies should be in our human hands, with our human values feeding into human oversight: human in the loop and indeed, where appropriate, human over the loop.

That goes to elements in my two amendments in this group, Amendments 123A and 123B. Amendment 123A simply posits, through a number of paragraphs, the point that if someone is subject to an automated decision then they have the right to a personalised explanation of that decision. That explanation should be accessible in its being in plain language of their choice, not having a cost attached to it and not being in any sense technically or technologically convoluted or opaque. That would be relatively straightforward to achieve, but the positive impact for all those citizens would certainly be more than material.

Amendment 123B goes to the heart of those humans charged with the delivery of these personalised explanations. It is not enough to simply say that there are individuals within an organisation responsible for the provision of personalised explanations for automated decisions; it is critical that those individuals have the training, the capabilities and, perhaps most importantly, the authority within that organisation to make a meaningful impact regarding those personalised explanations. If not, this measure may have a small voice but would have absolutely no teeth when it comes to the citizen.

In short, ADM is proliferating so we need to ensure that we have a symmetrical situation for citizens, for consumers, and for anyone who finds themselves in any domain or sector of our economy and society. We must assert the principles: human-led, human in the loop, “Our decisions, our data”, and “We determine, we decide, we choose”. That is how I believe we can have an effective, positive, enabling and empowering AI future. I look forward to the Minister’s comments.

Digital Markets, Competition and Consumers Bill

Debate between Lord Holmes of Richmond and Lord Lucas

Committee stage
Wednesday 7th February 2024 Grand Committee

[Lord Holmes of Richmond (Con)]

My Lords, it is a pleasure to follow my noble friend, if not for the fact that it seems we are going backwards and forwards at the same time, which is always a good state be in. As this is the first time I have spoken on day six in Committee, I restate my technology interests, as set out in the register, as adviser to Boston Ltd.

My two amendments in this group are concerned with artificial intelligence. It is a truism, self-evident and barely in need of stating, that artificial intelligence is already impacting many aspects of our lives—as citizens, as consumers, as businesses and as a country—so it would seem timely to review all the relevant legislation to assess its competence to deal with the challenges, opportunities and risks that AI presents for us in all those roles and capacities. I shall say more on that next month.

Today, within the scope of this Bill, Amendment 199 suggests that all legislation concerned with consumer protection be reviewed to assess its competence to deal with the challenges, opportunities and risks inherent in artificial intelligence. It is clear that a number of the concepts and provisions within consumer protection legislation and regulation will be applicable and competent to deal with AI, but there is a huge gulf between what is currently set out in statute and what we require when it comes to making the best of what we could call this future now. I shall give just one example: if we consider how algorithms are set up simultaneously to push voraciously certain content while holding back other content, it is very difficult to see how consumer protection legislation is set up to deal with that challenge. That is but one specific example.

Amendment 200 goes to the question of consumer protection and the need to label all products and services where AI has been used or is built into that product or service so that the customer can know that and determine whether she or he wishes to avail herself or himself of that product or service. In no sense would this amendment require great burdens to be placed on business in bureaucracy, administration or cost. In many ways, this is yet another example of “set AI to solve an AI problem”, with human in the loop and human oversight always present.

I suggest that these two amendments, taken together, would enable the Bill to speak positively and in a timely manner on the opportunities, risks and threats to all of us, and to try to get the optimal deployment of AI in this context when it comes to consumer protection. I look forward to the Minister’s response.

[Lord Lucas (Con)]

My Lords, we move from a very new problem to a very old problem. My Amendment 215B asks that the Government restore to us the protection we used to have from double-glazing salesmen. There used to be a cooling-off period. That got swept away by EU regulations. Now that we have Brexit, we have the opportunity to give consumers back the protection that they once had. At the moment, double-glazing can claim to be made to the consumer’s specification but, actually, it is not. It is a standard product, and you just tweak it a bit. There is plenty of room when you are providing double glazing, fitted kitchens or anything like that to allow consumers proper time to step back and ask themselves whether they want to go in for such an expense and whether it is something they really want to do. We ought to restore that to consumers, there being no good reason not to.