(1 year, 8 months ago)
Lords ChamberMy Lords, when you have very rapid turnover of staff and a high level of resignations, it is not always the staff who need training but the managers. As we make people more valued among the staff, will we ensure that managers learn how to do that and that training goes to all levels of the care-working profession?
My noble friend makes a very good point. I am aware that some homes have half the turnover rate of staff than others, clearly demonstrating much better levels of management and skills. I agree, and that will be part of the training.