Police Stations (Overnight Staffing)

Lord Herbert of South Downs Excerpts

Tuesday 6th December 2011 Westminster Hall

[Mrs Linda Riordan (in the Chair)]

Order. May I check that the hon. Gentleman has the permission of the Minister and Opposition spokesperson to speak?

[The Minister for Policing and Criminal Justice (Nick Herbert)]

Leave me time to reply.

[Mrs Linda Riordan (in the Chair)]

Please keep your contribution short, Mr Winnick.

--- Later in debate ---

[The Minister for Policing and Criminal Justice (Nick Herbert)]

I congratulate the hon. Member for Dudley North (Ian Austin) on securing this debate. I recognise that the availability of the police is a matter of concern to his constituents, and the Government share that concern.

Police visibility and availability is important, and we want to see more police officers on the streets preventing and cutting crime, rather than sitting behind their desks. We must, however, recognise that policing today reaches people through many means, not just police stations, and we must be careful not to confuse buildings with the visibility and availability of the police, which I fear may be behind public concern.

I know that the hon. Gentleman recently attended a meeting of the West Midlands police authority at which it considered a report by the chief constable on the proposed operating hours for the force’s public inquiry offices, and he also mentioned the petition that he presented. As I understand it, the views expressed by petitioners will be taken into account as a response to the police consultation. The consultation period will continue until 15 January, after which time all responses will be considered. Such decisions are taken locally and not by the Government.

In his report for the authority meeting, the chief constable made plain the force’s commitment to a visible and accessible service to the public:

“Providing a visible and accessible service to the public is core to the approach West Midlands Police takes in delivering its mission of ‘Serving our communities and protecting them from harm.’ West Midlands Police must deliver reductions in its budget of £126 million, but in making these savings we have been clear that we will still offer the protection the public demands, but the way services are delivered must change.”

The approach described by Chief Constable Sims reflects the core challenge that the police service faces—to reduce costs while maintaining and, indeed, improving public services. The Government have no option but to reduce public spending. As a service spending £14 billion a year, the police can and must make their fair share of the savings needed. I think that there is cross-party agreement that the police can make savings; we may disagree about the amount.

The hon. Member for Dudley North and his hon. Friends raised the issue of the funding for the west midlands. Of course, I will revisit the damping decisions to be made in relation to the third and fourth years of the spending review. I understand the point that the hon. Gentleman is trying to make. I have said before that we decided that an even cut across police forces was the only fair solution, because otherwise we would be penalising forces that were already taking more from local taxpayers than others. These are difficult decisions, but we decided that that was the fairest solution. I repeat that we want to move away from damping to full implementation of the formula as a proper reflection of policing need. It is difficult to do that when funding is falling, because it means that other forces would have to pick up the bill and receive a deeper cut than the level proposed by the Government, and those forces would not regard that as fair. Nevertheless, I will continue to consider these matters and have just reassured the chair of the police authority and the chief constable that I will do so. As I continue to take the decisions about individual allocations, I will pay the closest attention to the points being made.

My absolute priority is to ensure that the police service retains and enhances its ability to protect and serve the public, but for that to happen, business as usual is no longer an option for police forces and authorities. A fundamental redesign of police force organisation is needed. This cannot be about salami-slicing police resources. Her Majesty’s inspectorate of constabulary has shown that a significant proportion of the police work force are not working in front-line roles—that is certainly true in the west midlands—and that there is wide variation among forces when it comes to the availability and visibility of officers to the public whom they serve. That is evidence that forces can do much more to manage their resources better in order to prioritise front-line services. I know that the very good chief constable in the west midlands has embarked on that mission. He is focusing on the redesign of policing that is necessary to deliver a high-quality service to the public, given that resources are diminishing.

The test of the effectiveness of a force cannot be the total amount being spent on it or the total number of staff it employs—or how many police stations it has or when front counters are open. There is no simple and automatic link between those things and how accessible the police are or how crime is being fought. The effectiveness of a force depends on how well the resources available are used.

It is plain from the report provided by the chief constable to the police authority last week that West Midlands police have devoted more of their resources to managing contact with the public than similar forces have, but without reaching the productivity levels that could be achieved. The cost of that approach is not only financial; it constrains the ability of the force to return officers to the visible policing that the public want. The changes proposed will enable the force to deliver a £1 million saving on the cost of managing contact with the public. They also involve redeploying officers and staff to make better use of their time and skills, rather than staffing police counters at times when few people use them—I will come to that point. Staff from the sites with reduced hours will be redeployed into contact centres, which will improve call handling, and police officers will be released to other duties, so the proposals about which the police are consulting involve changing the balance of resources to improve the way in which the police respond to the public through the channels by which and at the times at which the public actually contact the police, rather than preserving a service in places where and at a time when the public rarely use it.

West Midlands police have found that, during the daytime, on average only two people an hour visit each front counter. Many of those visitors are solicitors visiting the custody facilities or are people whom the police have asked to attend, such as in relation to bail or production of documents. The proposed new opening hours for a number of station front counters will meet two thirds of existing demand, which is concentrated in daytime hours.

I note that the hon. Member for Dudley North has said that one third of front-desk inquiries come between 6 pm and 10 pm. It is worth him looking at the graph produced by the police that shows the actual demand at Dudley police station. I have just been looking at it. He may be right that one third of the inquiries come between those times, but let us look at the actual number of people making visits—those who choose to come in, not those who have been asked to come in by the police, because clearly they could be asked to come in at a different time. I think that the hon. Gentleman knows what the numbers are. At 6 o’clock, the average number was 0.3—0.3 people came in. It was 0.4 at 7 o’clock, 0.4 at 8 pm and 0.2 at 9 pm. At 10 pm, it was zero. During daytime hours, when the counter will remain open, the peak number of visits to Dudley police station came at 2 pm. I wonder whether the hon. Gentleman knows how many people came in at that peak time. One person came in. We need to understand the scale of the numbers of visits, what hon. Members are asking for and the impression that may be being given to local people of what the changes to the service mean.

The hon. Member for Walsall North (Mr Winnick) referred to Bloxwich police station. He is right: there is a little more demand on Bloxwich police station out of hours. I do not know whether his figure of an average of 30 is right. It does not look correct on the figures that I have, but I am happy to take what he says at face value. I can tell him that the peak number of visits in the daytime occurred at 4 pm and that two people came in. At 10 pm, the start of the out-of-hours service that he was concerned about, it was one person. Therefore we need to get all of this in context.

I have consistently said—this view is shared by chief constables—that we must find a new range of strategies for the police contacting the public. There are very good examples up and down the country of forces doing far more with their money—getting more bang for the buck—by finding new ways of contacting the public. Whether that is through the new opportunities that various media present, whether it is through contact centres on our new non-emergency number, 101, where people can get hold of the police, whether it is through the internet or whether it is the contact that the police can have through things such as supermarket surgeries, where they can meet thousands of people, rather than the very few who may come in to a police station, it is incredibly important that we realise that there are many more innovative ways by which contact can be maintained.

[Mr Winnick]

rose—

[Nick Herbert]

If the hon. Gentleman will forgive me, I must make one or two final points in response to the hon. Member for Dudley North. I hope that he understands.

[Mr Winnick]

indicated assent.

[Nick Herbert]

I agree with the hon. Member for Dudley North about the importance of driving savings where we can to ensure that front-line activity is protected. That should be our shared ambition. I am committed to it, and so, I know, is Chris Sims. All the things that the hon. Gentleman mentioned are exactly the areas where we are doing that. We are driving hard on procurement. On police vehicle procurement, which he mentioned, the Police Act 1996 (Equipment) Regulations 2011 came into force in March. That means that all forces must now buy vehicles through a national procurement framework. We have identified some £380 million-worth of savings that could be achieved by police forces through better use of IT and procurement. That is a very good example of what the hon. Gentleman was talking about. The point about interoperability was also right. He mentioned interoperability between the blue-light services. We are encouraging forces to collaborate and share services. He will know about the innovative proposals that West Midlands police have in relation to business partnering. We are encouraging the 43 forces to share services and reduce back-office costs. I strongly agree with the hon. Gentleman about all that, and chief constables are working on it.

The hon. Gentleman raised the issue of police and crime commissioners. I am pleased that he said that he was not against them in principle. I know that Labour is now calling for candidates, and I have no doubt that we will be putting up a candidate in the west midlands. I do not know whether the hon. Gentleman plans to run. The truth is that there will be no greater running cost with the police and crime commissioner than there was with the authority. We are absolutely determined about that. There is no reason why the police and crime commissioner should cost more. I believe that it will be a full-time position, because it will involve the important job of holding the force to account, which the authority currently does. It will be vested in one person, rather than the whole authority, so I think that it will be a full-time job in a big force area. We have just decided that it will involve responsibility for victim services as well.

The police and crime commissioner will do the very important job of holding the force to account and being the voice of the people. They will provide a voice for exactly this kind of exercise and pay attention to public concern, but if I were the police and crime commissioner for the west midlands, I would be looking very hard at the proposals that the chief constable has made. I would be looking at the numbers and saying, “Actually, they make sense, given that we need to make savings and improve the visibility and availability of officers by innovative means.” When we look at the actual number of visits that hon. Members have talked about, does it really make sense to be saying that making the changes is scandalous and wrong and that the service will not be the one that the public need? I suggest that, if people re-read the report, they will see that the proposal is not an unreasonable one for the chief constable to make. I understand why hon. Members raise these issues. I believe that our objectives are the same, but I also believe that in this case they should be supporting the chief constable in his endeavours.