UK Visas and Immigration: Customer Charges
Debate between Lord Geddes and Baroness Manzoor
Baroness Manzoor
Absolutely not. It is about streamlining a service, providing good customer service and building on the digital platform for UKVI to provide an improved service. From January next year, it will provide services across the country where people living in the UK who want citizenship can have their visas or documents updated. Individuals can even be visited at their business premises or in their home. That is an exceptional service.
Lord Geddes (Con)
Would it be possible for the applicant to use communications such as FaceTime, thereby saving them any cost at all?
Baroness Manzoor
That is an excellent idea, which I will take back to my department.