Outsourcing: DWP Telephone Services Debate

Full Debate: Read Full Debate

Outsourcing: DWP Telephone Services

Lord Flight Excerpts
Tuesday 30th November 2021

(3 years ago)

Lords Chamber
Read Full debate Read Hansard Text
Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
- Hansard - - - Excerpts

My Lords, the Government recognise that some public services are delivered better through private companies than directly through the public sector. A delivery model assessment methodology, as defined in the Cabinet Office Sourcing Playbook, helps to determine whether the public or private sector is the best placed to deliver a public service. Most of those issues will be on GOV.UK.

Lord Flight Portrait Lord Flight (Con)
- Hansard - -

How much is paid to suppliers for delivering these telephony services?