Disability Benefit Claimants

Lord Flight Excerpts

Tuesday 8th June 2021 Lords Chamber

[Lord Flight (Con)]

My Lords, what training and support have Her Majesty’s Government put in place for staff who may be dealing with people with suicidal thoughts or plans?

[Baroness Scott of Bybrook (Con)]

My noble friend raises an important issue. Comprehensive guidance is available to all work coaches and case managers on how to deal with threats of self-harm. This guidance applies to all methods of communication, including the online journal. When a threat of self-harm is identified, agents follow a six-point plan and I am happy to let my noble friend have that. The plan helps them take the right action, at the right time, to ensure that the customer receives the support they need.