Avanti West Coast

Debate between Lord Evans of Rainow and Lord Hendy of Richmond Hill

Monday 27th January 2025 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

I strongly sympathise with my noble friend on his experiences in his weekly travelling. My postbag, email and every other means of communication is full of criticism of Avanti West Coast. It was given a contract for three years in October 2023. I assure noble Lords that as hard as we look at the contract, the company has not yet failed to meet the performance target standards that the previous Government set it.

[Lord Evans of Rainow (Con)]

My Lords, I pay tribute to Macclesfield station staff for their excellent work. I have an idea for how we can monitor the number of delays. There is something called Delay Repay. Does the Minister know much how is paid out by Avanti to passengers? If not, perhaps he could let us know. It may be a good thing for him to keep his eye on, for key performance indicators in terms of staffing and getting staff to work—particularly at weekends.

[Lord Hendy of Richmond Hill (Lab)]

I will have to write to the noble Lord about the amount of Delay Repay. I have statistics here about the number of trains on time and the number of trains cancelled. Although the number of trains being cancelled has been reducing, it is still far too high. Passengers dislike cancelled trains even more than they dislike them being later than in the timetable. I will write to him and put a copy of that letter in the Library. However, I think that the evidence of Delay Repay is the same as the evidence of the performance statistics—that the performance is just not good enough.

Train Crew Shortages

Debate between Lord Evans of Rainow and Lord Hendy of Richmond Hill

Thursday 5th December 2024 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

There is no need to reflect the Government’s policy on railways in any particular speech by any member of the Government. We have a clear direction to go in, and we are going there. On the management of the railways, I have to say, if the noble Lord opposite knew the managers as I did, he would know that many of them were in fact rather pleased that there is now a direction. Their morale, as with my own when chairing Network Rail, was significantly damaged by the promise of reform, which started after the May 2018 timetable debacle and was not fulfilled by the previous Government. This Government are going to do it.

[Lord Evans of Rainow (Con)]

My Lords, the shortage of train crew is indeed one of the many reasons why we have cancellation of trains, but the puzzlement is—I would like the Minister to look into this—that, if there is a shortage of train crew, surely the company should know that the day before, or at the very least at the start of the working day? Many of the cancellations are at very, very short notice. I will give the example of Euston station. On many occasions, a train is cancelled at very short notice, which has a significant impact on crowd control within the concourse. Will the Minister look into why train companies leave it to very short notice to say that the train is cancelled due to a lack of train staff—whether it is drivers or managers?

[Lord Hendy of Richmond Hill (Lab)]

Whether the train is cancelled at a moment’s notice or 28 hours or 48 hours in advance, none of that is good enough. I myself am puzzled by the number of times an apparently competent train company does not seem to have enough staff at short notice. The House may realise that I know how to deal with this. If you have not got enough volunteers to work on Sunday, somebody senior ought to be at the train crew depot on Friday afternoon, putting their arms around the staff and saying, “Would you work on Sunday?” That is what I am expecting from railway managers. We are expecting, in the new world of a joined-up railway, that the management will concentrate on that to the benefit of passengers.