Immigration and Nationality (Fees) Regulations 2013

Debate between Lord Eatwell and Lord Rosser

Monday 18th March 2013 Grand Committee

[Lord Eatwell]

My Lords, I shall refer to the applications-in-person fees that the Minister mentioned in his introduction. The idea that an efficient service is being provided in this case will, certainly in Cambridge, generate hollow laughter. I refer him to the case of a colleague of mine who, as a tier 1 applicant in person, has made a consistent series of applications for a personal appointment in order to secure an extension of tier 1 permission in good time so that she can attend important international conferences that are fundamental to her career and to the performance of her high-quality services here in the UK. Despite numerous telephone calls, hanging on for over an hour on one occasion, she was unable to obtain an appointment for a month. However, she was offered an appointment by a person in Turkey for £3,000. The Minister referred to the abuses that there have been in respect of applications in person, but I ask him why we are imposing a fee of £375 on such applications in person when the person making a profit of £3,000 will regard this as a perfectly good bet.

Why are we not improving the service? One thing that the Minister did not mention in his entire presentation was value for money. The service provided is lamentable. The British public, and indeed people resident here from overseas, are not receiving value for money. He described the fees as competitive with other countries. So what? Why do we not provide a basic service?

Eventually my colleague got an appointment in Cardiff. She went there to have her permission to stay renewed. The UK Border Agency office in Cardiff was deserted, although she had not been able to obtain an appointment. The reason, of course, was that the appointments had been jammed up by those who were illegally making appointments in order to jump the queue, because of the sheer inefficiency of the border agency in managing this process. Can we not say about applications in person that within the UK, for people who as tier 1 applicants are so important for the future of our economy, we will provide a decent service, which we are not doing at the moment, instead of imposing a higher fee upon them?

[Lord Rosser]

My Lords, I thank the Minister for explaining the effect of the regulations in what appears to be more detail and greater depth than was the case with the Minister in the other place. However, I am sure he will be relieved to know that I still intend to be brief, despite his very thorough explanation.

As we know, the UK Border Agency first conducted a full public consultation on charging for immigration and nationality applications in 2006, and that consultation led to the principle being established that the UKBA should operate a flexible pricing approach to setting fees for immigration services, to take account of wider policy objectives while reducing the contribution made by the taxpayer. As the Minister said, the regulations that we are considering today, which are pursuant to the Immigration and Nationality (Fees) Order 2011, come into force on 6 April and replace similar regulations that have been effective since April last year. They set out the changed fees to be paid for immigration and nationality applications or services, which will also enable a significant part of the costs to be recouped.

We support the principles involved, including premium services that the Government intend to introduce. However, I am sure the Minister will wish to respond to the specific point made by my noble friend Lord Eatwell, which certainly deserves a considered response, about what appears to be a far from satisfactory situation.

Beyond that, I do not intend to say anything further about these regulations. I would simply comment that in the light of a recent Written Answer that I received from the Minister, it appears as though the Home Office might not be having as much success as it would wish in reducing or containing the number of orders and regulations in existence. I had understood that to be a government objective in pursuit of their objective to reduce what they have described as unnecessary regulation. No doubt at some stage in the future we will have the opportunity to consider that question in greater detail.