Department for Work and Pensions: AI

Lord Brooke of Alverthorpe Excerpts

Tuesday 5th December 2023 Lords Chamber

[Viscount Younger of Leckie (Con)]

Yes, and I can outline that a lot of very good work has been done so far. As I said earlier, the work still has to include human judgment, but AI is being used to assist with improving on repetitive processes for staff. We are introducing conversational platforms for triaging, which will lead directly to having a human face. The whole point is to speed up the process and include more human judgment in ensuring that more people get into work, and faster.

[Lord Brooke of Alverthorpe (Lab)]

Has the Minister seen the Paradot website? If not, will he look at it? Is the department examining whether the buddy concept developed there could be used in the department that he represents and in other government departments, and what the consequences of using that in government service would be?

[Viscount Younger of Leckie (Con)]

I am not aware of that, but I will most certainly look at it.