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Written Question
Pension Credit
Wednesday 27th November 2024

Asked by: Lord Booth (Conservative - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what is the current estimated time for applications for Pension Credit to be determined following the announcement of the removal of the Winter Fuel Payment.

Answered by Baroness Sherlock - Parliamentary Under-Secretary (Department for Work and Pensions)

The Department is significantly increasing the resource on Pension Credit to ensure it processes claims as quickly as possible, with approximately 500 additional staff being deployed to support the increase in applications generated from the successful Pension Credit take-up campaign.

The Department currently works to a planned timescale of 50 working days to clear Pension Credit claims.

Average Actual Clearance Times are measured weekly. The table below shows Average Actual Clearance Times (AACT) from the end of week commencing 2nd September to the end of week commencing 21st October, in working days.

Source

02/09/24

09/09/24

16/09/24

23/09/24

30/09/24

07/10/24

14/10/24

21/10/24

Pension Credit System

Pension Credit Claims AACT

26

26

26

25

33

37

44

52

Please note.

  • The data shown is unpublished management information, collected and intended for internal departmental use and has not been quality assured to National Statistics or Official Statistics publication standard.
  • These figures will not align to previous PQ responses due to retrospective updates as the data is sourced from live systems.