Renters’ Rights Bill

Debate between Lord Best and Lord Jamieson

Tuesday 15th July 2025 Lords Chamber

[Lord Jamieson (Con)]

My Lords, Amendment 91 would require a residential landlord to be a member of the landlord redress scheme only if their tenant does not already have access to redress through a letting agent who is a member of another approved independent scheme. The purpose of this amendment is to avoid duplication, prevent unnecessary regulatory burden, and ensure that the system remains proportionate and clear. Clarity and efficiency in regulation are not just desirable, they are essential for both compliance and effective enforcement.

In Committee, the Minister said:

“We take seriously the noble Baroness’s concerns about duplication. Careful consideration will be given, during the implementation process, as to how the PRS landlord ombudsman service will interact with the agent redress provision”.—[Official Report, 14/5/25; col. 2211.]


We fully agree that tenants should have a clear and accessible route to redress, but that route must be simple, coherent and proportionate. A system that is overly complicated by parallel and potentially overlapping redress obligations could hinder rather than help. For example, if a landlord were a member of two redress schemes, which one should the tenant apply to—or both? How would liability be determined and does this not risk delay and confusion as lawyers from both redress schemes seek to argue it out?

This amendment seeks not to water down tenants’ rights but to ensure that those rights are delivered through a streamlined, efficient system that works in practice for tenants, landlords and agents alike. Clarity here is important. I hope that the Minister agrees. I beg to move.

[Lord Best (CB)]

My Lords, I will comment on Amendment 91 in the names of the noble Baroness, Lady Scott, and the noble Lord, Lord Jamieson. Their amendment would exempt a landlord from joining the new redress/ombudsman scheme if that landlord’s property is managed by an agent who is already a member of one of the existing redress/ombudsman schemes. I declare a past interest as chair for eight years of the Property Ombudsman, which handles complaints about agents. This amendment’s intention of avoiding duplication of membership of redress/ombudsman schemes is entirely right, otherwise the tenant is left puzzling over which ombudsman—their landlord’s or the agent’s—they should address their complaint to.

However, this amendment would not achieve the desired result. I know, from having had some responsibilities for redress in respect of managing/lettings agents, that the response from the agent to a complaint by a renter is often, “I was only doing what the landlord told me to do”. The agent may be justified in this: a renter may have requested an urgent repair and the agent did nothing, but the problem has been the landlord telling the agent that the cost is too high or the work is not needed. The intolerable delay is not the result of the agent’s negligence; it is the landlord who has held things up. These cases cannot be resolved because the landlord is not a member of any redress scheme, and that problem would persist if the landlord was exempted from having to join the new redress/ombudsman scheme.

To avoid duplication of having one redress/ombudsman scheme for landlords and one for property agents, I suggest the solution is for a single redress/ombudsman service for both. This would avoid complaints resolution being stymied and tenants being sent from pillar to post where two different ombudsman services are involved with one issue. I know the Government are still considering how best to introduce the new redress scheme for landlords in this Bill, and I recommend one port of call for tenants with a complaint. The position is already confusing, with the Housing Ombudsman providing a redress service for a few private landlords— as well as for all social landlords—and the Property Ombudsman and the separate Property Redress Scheme both providing redress schemes for property agents. Bringing in the new mandatory redress scheme for complaints about private landlords will add to the confusion for the consumer and the renter. This is a good moment to rationalise and consolidate the arrangements, but not by excluding the landlords who use an agent, which would not solve the problem.

Renters’ Rights Bill

Debate between Lord Best and Lord Jamieson

Monday 12th May 2025 Lords Chamber

[Lord Jamieson (Con)]

Thank you very much.

[Lord Best (CB)]

I am grateful to noble Lords around the Committee for their support for the amendment. I thank the noble Lord, Lord Truscott, who emphasised the urgency of the situation, and the position in many other places—Paris, Barcelona, Menorca, Santa Monica —where other countries are getting ahead of us in taking action that we should probably learn from. He mentioned, as did the noble Lord, Lord Young, the disruption to other residents that comes from short-term lettings, and the nuisance of parties, fly-tipping and security problems. That is not the main reason for the proposed amendment, but it is an important additional factor, which emphasises its importance.

The noble Lord, Lord Young, said that we must strike a balance between the interests of the tourism industry and the interests of those who are looking for somewhere to live—and the local authority is best placed to do that. The noble Baroness, Lady Coffey, was a bit worried about owner-occupiers being badly affected and not being able to let out their properties, when they were on holiday, for example. I think the amendment takes care of that; it certainly should. It is not the individual owner who lets out their spare room, or even the whole house, for a week or two that we are talking about here; it is the businesses that operate on some scale.

I am grateful to the CPRE, the Countryside Charity, for helping to formulate the amendment, and I give many thanks to the noble Lord, Lord Jamieson, who made important points. We must protect the current supply of accommodation at a time when we are worried about the loss of any homes, which are badly needed. I will withdraw the amendment, but, as I do so, I thank the Minister for telling us about registration. I think that the timescale was that testing would take place for a new registration scheme for short-term lettings over the next 12 months, with a first version then being tried. It is all good stuff, but it sounds slightly slow—the “as soon as possible” bit was the best bit.

The Minister said that other solutions, alongside the possibility of introducing a use class that works—that must be part of it—were being considered. Pulling the right levers is obviously going to be important. Yes, the Government are prepared to do something, but they should take away the message that the speed at which it is done will be important too. We cannot let this fester much longer. With those comments, I beg leave—