Lord Best
Main Page: Lord Best (Crossbench - Life peer)
Lord Ahmad of Wimbledon
Each company is required to register under one redress scheme. If the scheme makes a decision, it will be for the company to pay. There are three different schemes and each has specific criteria. Without detailing each one, one costs £95 a year, but that is done on a case-by-case basis. Another costs £199, which is an all-inclusive cost. In the interests of time, I will write to the noble Baroness on the details of the three redress schemes, and share that information with the House.
Lord Best (CB)
My Lords, I declare my interest as chairman of the Property Ombudsman Council. It is an important point that the ombudsman redress services are free to the tenant or leaseholder and that they are paid for by the freeholder, the landlord or the agent and not by the person making the complaint. Does he agree that, if one has a complaint and needs redress, the best way to find out what to do next is to use Mr Google or AN Other and to put the words “property” and “ombudsman” together? In doing that, we hope, a lot of one’s problems will be solved.
Lord Ahmad of Wimbledon
The noble Lord speaks with great experience in the sector and he is absolutely right. To clarify, when I said, “the company”, I meant the scheme rather than the person to whom the complaint is made. He is correct to say that there is no cost to the leaseholder. In addition to Google, perhaps I may mention www.gov.uk as a source of information, as well as the LEASE website. We are also working closely with LEASE, which provides good information in this respect.