Train Operators’ Revenue Protection Practices Review

Debate between Lord Beith and Lord Hendy of Richmond Hill

Thursday 17th July 2025 Lords Chamber

[Lord Beith]

To ask His Majesty’s Government, following the independent review of train operators’ revenue protection practices published by the Office of Rail and Road on 4 June, whether they intend to modify systems of issuing rail tickets to improve their interavailability.

[The Minister of State, Department for Transport (Lord Hendy of Richmond Hill) (Lab)]

My Lords, deliberate fare-dodging has no place on our railways and is being tackled, but it is vital that passengers are treated fairly and consistently. We are urgently considering the helpful and comprehensive Office of Rail and Road report, with its sensible recommendations, and will respond to it as soon as possible. In the meantime, we continue to make it easier for passengers to buy the right fare, to make tickets on an increasingly unified publicly owned railway more inter-available, and to develop plans for Great British Railways to sell tickets online.

[Lord Beith (LD)]

My Lords, the Minister knows that, under the new east coast main line timetable, many more passengers will rely on connecting services run by different train operators, but when they board the train, as happens when they board a train now, they are quite likely to hear an announcement saying that other operators’ tickets are not valid on this service and that they may face a penalty fare of £100. Indeed, the report to which my Question refers reveals many instances of passengers who inadvertently had the wrong ticket and were penalised. Does he recognise that this is a mess? Has he got people at work in his department trying to sort it out?

[Lord Hendy of Richmond Hill (Lab)]

The noble Lord knows as much about the December east coast main line timetable as I do now. I compliment him because he asked the flexible public sector operators to add a stop at Berwick to the weekday 1900 train to Edinburgh from King’s Cross, and they have agreed. I think that is a great thing. On a more general point, the announcements are confusing because the ticketing system is confusing. In the particular circumstances of the east coast, where LNER has made arrangements for tickets to be inter-available so that passengers at stations such as Berwick can enjoy a similar level of train service, with a change, as they do now, we will make sure that the announcements are clear enough that people are not put off making the best journey.

East Coast Main Line

Debate between Lord Beith and Lord Hendy of Richmond Hill

Tuesday 11th March 2025 Lords Chamber

[Lord Beith]

To ask His Majesty’s Government what consultation will take place with rail users on the latest version of the proposed East Coast Main Line timetable.

[The Minister of State, Department for Transport (Lord Hendy of Richmond Hill) (Lab)]

My Lords, the east coast main line timetable change is putting into effect the fruits of a £4 billion investment into the route since 2019. The timetable was consulted on in 2021, and feedback from that was incorporated. After a lengthy period, and following an industry task force review, the Secretary of State and I have agreed to the delivery of the timetable in December 2025.

[Lord Beith (LD)]

My Lords, what in the consultation process was done about the fact that the most savage cut anywhere on the network applies to people from the Scottish Borders and Northumberland? They use Berwick-upon-Tweed station, where LNER’s hourly service will be reduced to a two-hourly service. Passengers will also probably find that, if they try to use any of the other operators, LNER tickets will not be accepted by them.

[Lord Hendy of Richmond Hill (Lab)]

Constructing a railway timetable on one of the busiest routes in Britain is very difficult indeed. The benefits of the east coast main line modernisation are significantly faster journeys between London and Scotland, and an extra hourly London to Newcastle service. There are other improvements all the way up and down the line from King’s Cross to Edinburgh. In total—including CrossCountry and TransPennine services—the number of trains calling at Berwick and Alnmouth stations are the highest they have ever been. The noble Lord is right that there is some reduction in through trains from Berwick, but it is offset by an increase in CrossCountry, which has already taken place, and a further increase will take place on TransPennine in December 2025.

Passenger Standards Authority

Debate between Lord Beith and Lord Hendy of Richmond Hill

Tuesday 11th February 2025 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

It is always a pleasure to see so many ex-Secretaries of State on the other side of the House—all of whom I have respect for and at least one of whom appointed me to my previous job. The Secretary of State’s recent letter, which was made public, sets out the precise conditions in which open access is an asset to the railway, not a detraction. One thing we have to be very careful about is that if, inadvertently, revenue that would otherwise accrue to the public purse and reduce the subsidy is diverted, that may not be a good deal for the taxpayer. I am sure the noble Lord has read that letter, and I would refer him to it as a very accurate description of the conditions under which open access is a good thing, and the conditions under which it is not.

[Lord Beith (LD)]

My Lords, will the passenger standards authority have any ability to engage with the companies about the new east coast main line timetable, given that it involves halving number of services to London from Berwick-upon-Tweed and making the journey time longer?

[Lord Hendy of Richmond Hill (Lab)]

We will see when the time comes whether the new passenger standards authority is set up in time to deal with that question, but I am glad the noble Lord raised the east coast main line timetable, because it is one of the justifications for having a guiding mind for the railway. Our nation invested over £4 billion in upgrading the east coast main line, and it has taken several years to achieve a situation where a timetable which is remotely acceptable to all the operators and passengers, even though it has detractions in some places, was capable of being put into effect. It is a startling exposition of the fact that there is no controlling mind that the person who in the end took the decision to put that timetable in was me.

Transport Infrastructure: North of England

Debate between Lord Beith and Lord Hendy of Richmond Hill

Tuesday 12th November 2024 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

I will of course join in the congratulations to the mayor, Ros Jones. The reopening of the airport is clearly important, locally and regionally. I am able to say that the department will support, as much as it can, the reinstatement of the airspace and the air traffic control needed to make the airport operational.

[Lord Beith (LD)]

My Lords, why do the Government not recognise that the links between the cities of Newcastle upon Tyne and Edinburgh require an upgraded and safe A1, and that effective rail transport to northern cities from Newcastle depends on investment in the capacity of the east coast main line?

[Lord Hendy of Richmond Hill (Lab)]

When the Government were elected, they were faced with an unachievable list of infrastructure promises from the previous Government. Various schemes have not been able to be taken forward simply because there is not the money to achieve them—of which the A1 is one.

The east coast main line has had a considerable amount of investment. The struggle recently, because of the fragmentation of the railway, has been to achieve a railway timetable to take advantage of the £4 billion that has been spent on it. I hope that we have got there, but of course that is one of the reasons for rail reform: we should not be investing £4 billion in a railway only to find that we cannot construct a timetable to take advantage of the investment.