Mid Staffordshire NHS Foundation Trust (Inquiry)

Lord Barwell Excerpts

Wednesday 6th February 2013 Commons Chamber

[The Prime Minister]

Yes, my hon. Friend makes a very important point. If we are going to challenge complacency and have more frankness and openness about potential failure, we also need to have the more grown-up attitude that failure in one part of one hospital does not necessarily mean that the other parts are failing.

[Gavin Barwell (Croydon Central) (Con)]

Like the Prime Minister, I have a personal debt to the NHS: it saved my life when I had cancer as a child. As a constituency MP, I regularly deal with concerns about the quality of care at Croydon University hospital. With that in mind, I warmly welcome the Prime Minister’s statement, particularly his focus on the key measure of how well a hospital is serving its community—that is, the proportion of people working there who would be happy for a family member to be treated there.

[The Prime Minister]

I am grateful for what my hon. Friend says. I am not claiming that the friends and family test is the only change that needs to happen in the NHS, but if we are looking for something that will provide a pretty effective traffic light, then having that test, and having its results plastered over every ward in every hospital in the country, will be a pretty good start. The chilling statistic that only a quarter of staff members at Stafford would have been happy for their relatives to be treated in the hospital that they themselves worked in should have been the moment—publicised on every ward, in the local newspaper, and on the door of the hospital—when everyone said, “Hold on a minute: we’ve got to take some action here.”