Emergency Communications

Lord Allan of Hallam Excerpts

Monday 26th June 2023 Lords Chamber

[Viscount Camrose (Con)]

It will be an area covered by the report. I stress that, from the information that I have so far, BT was able to implement its disaster recovery planning and system and return, albeit at a slightly slower pace, to the ability to answer 999 calls. I very much take the point that the wrong combination of catastrophic failures would indeed create a very serious and broad situation.

[Lord Allan of Hallam (LD)]

My Lords, people dealing with a health crisis may call either 111 or 999 and each of those services will refer people on to the other as appropriate. Can the Minister confirm that there are protocols in place such that the operators of each service are informed as soon as one of them goes down so that they can stop referring people on, and whether there are protocols in place for each service to handle the overload if one has gone down?

[Viscount Camrose (Con)]

It is an excellent question; I am afraid the truth is that I do not know the answer at this point, but I will be happy to write to the noble Lord.