Disabled Air Passengers

Lord Addington Excerpts

Monday 4th December 2023 Lords Chamber

[Lord Davies of Gower (Con)]

I can tell my noble friend that the discussions highlighted inconsistencies in the way passengers can provide the information to the industry that is needed to get appropriate assistance. It was also noted that the information the passenger has provided is not always accurately recorded and might not be shared with all operators—for example, the airlines, the airport and the assistance provider. Of course, this results in passengers having to provide the information several times during the journey, which can be intimidating or cause anxiety. I know that this, in particular, was an issue that was raised at that time.

[Lord Addington (LD)]

My Lords, I have been following this subject for almost as long as the noble Lord, Lord Wigley. All Governments have failed to bring the people responsible together, so that a person in a wheelchair cannot rely on a coherent transition through the process. Surely it is time that this House, and possibly the rest of Parliament, got together, banged together the heads of those running airports and airlines and told them that it is unacceptable?

[Lord Davies of Gower (Con)]

I absolutely agree with the noble Lord and suggest that that is under way as a result of the round table of the noble Baroness, Lady Vere.