Storm Arwen: Power Outages

Debate between Lord Beamish and Greg Hands

Monday 6th December 2021 Commons Chamber

[Mr Kevan Jones (North Durham) (Lab) (Urgent Question)]

To ask the Secretary of State for Business, Energy and Industrial Strategy to make a statement on the current situation regarding power outages cause by Storm Arwen.

[The Minister for Energy, Clean Growth and Climate Change (Greg Hands)]

As the House will know, the Secretary of State updated Members last week on how we are continuing to work to ensure that power is restored to people’s homes following Storm Arwen. We have provided a named contact for MPs, on request, for each network operator, which I was delighted to do personally with the right hon. Member for North Durham (Mr Jones) on Friday morning.

Storm Arwen was the worst storm in over 15 years in terms of the disruption and damage caused. Those most badly hit have been in northern England and Scotland, and some have now been without power for over a week. That has made life incredibly difficult and stressful for many residents, and I want to assure them that help is there.

On Wednesday, I visited County Durham and on Friday I visited Aberdeenshire to see first-hand some of the devastation caused by Storm Arwen, and yesterday the Secretary of State was also in the north-east of England. I thank the engineers, the emergency workers and our armed forces who are on the ground for their incredibly hard work and perseverance in challenging conditions. We have removed the compensation limit to allow customers affected to claim up to £140 per day if they are without power.

I am glad to say that 99.8% of those affected by the storm have had their power supply restored so far—but this is not good enough. It is completely unacceptable that about 1,600 of them were still in this position as of this morning, although the situation is improving each hour. The remaining areas affected are in the north-east of England, predominantly the Wear valley surrounding Eastgate, where I was on Wednesday. I have been assured by the network operators that all efforts are focused on having power restored to those households in the next days.

[Mr Jones]

First, I am disappointed that the Secretary of State is not here today to address us on this very important issue.

There is something seriously wrong with Northern Powergrid—not with the engineers and individuals who are out restoring power but with the management and senior management of that company. The Secretary of State, during his visit, said that he met, as I know the Minister met, local managers, and I thank the Minister for his phone call on Friday morning. But in the past 10 days I have had constituents in Craghead, Stanley, High Handenhold, Edmondsley and parts of Chester-le-Street without power. Some have now had it restored, but Blackhouse, Edmondsley and parts of Craghead are still without.

I ask the Minister to go back to the power company, as it cannot give the assurance that he has just given to those communities: it says on its own website that there is no date yet for restoring power in parts of my constituency. Constituents have had to experience sub-zero temperatures in terrible conditions. That has been made worse by Northern Powergrid.

On the night of Friday 26 November, I understand that internally the company issued an emergency for County Durham. That was not transmitted to the local resilience forum until Wednesday 1 December, which only became apparent to the county council and other resilience forums when an enterprising council officer started plotting on a map how many homes were affected. What has made the situation worse is Northern Powergrid’s communications, which raised people’s expectations that power was coming on, so people have stayed in homes when they should not have done. Likewise, information now is still not good. I was even told last week by an employee of Northern Powergrid, “Just ignore what is on the website—it’s complete nonsense.” If they are saying that, what confidence can my constituents have in that information? The communication has been appalling and made things worse.

The other thing that has made things worse—particularly in my constituency, parts of which are not rural, but are in towns—is the age of the components, so I will ask three quick questions. First, will the Minister do an urgent, independent assessment of the resilience of the grid, especially since we have the storm coming in tomorrow night? Secondly, what has been done since 2013? Thirdly, what can be done to force the company to pass information on to the bodies that need to know, including the resilience forums? What compensation or money will be put forward to Durham County Council and others for the money they have expended so far?

[Greg Hands]

I thank the right hon. Gentleman for those further questions, and for his concern. It was good to have a chance to give him an in-person update on Friday morning on the situation in County Durham and particularly in relation to North Durham, and to pass on contact details for Northern Powergrid.

The Secretary of State gave a statement last Wednesday from this very Dispatch Box. He was in the north-east yesterday and is currently on an urgent call with Phil Jones, who heads up Northern Powergrid.

On the responses, I agree with the right hon. Gentleman that the communications have not been effective. I said to Phil Jones in person last Wednesday that the communications were not good enough, particularly in the first few days. I was joined by my right hon. Friend the Member for Berwick-upon-Tweed (Anne-Marie Trevelyan), who gave directly to him the frustrations she had had, including that there had been no social media response. I think those messages landed well with Northern Powergrid.

On Wednesday, I also visited the call centre at Penshaw, and I agree with the right hon. Gentleman about the incredible work being done in those call centres. I remember meeting Nicola Chipp, Dave Rose and many others who have been putting in long shifts in that call centre. For the first 48 hours, it was quite difficult to get into the call centre in the storm’s aftermath, but some incredible efforts are being put in there.

A lot of engineers have come from right across the country. When I was there on Wednesday, 200 engineers were there—there are even more today—ensuring that those last properties get reconnected. In terms of reconnection by tomorrow, that is the assurance given by Northern Powergrid. Hundreds of generators have been deployed in the area. Finally, on the independent assessment, what the Department for Business, Energy and Industrial Strategy and Ofgem do after these events is conduct an independent assessment and a lessons learned process, which is exactly what we did following Storm Desmond seven years ago.