Rail Update

Kelly Tolhurst Excerpts

Wednesday 29th November 2017 Commons Chamber

[Chris Grayling]

My hon. Friend the Rail Minister and I are working to create a passenger ombudsman, because we recognise that there are circumstances in which a conventional repayment system does not reflect the problems that someone has experienced, and that will happen shortly.

[Kelly Tolhurst (Rochester and Strood) (Con)]

I thank my right hon. Friend for the statement, and particularly for what he said about the south-eastern franchise. It is necessary because of the significant amount of house building that will take place in north Kent over the next 20 years, and because there will be extra capacity and more seats for my constituents, who have been complaining about the service for a long time. Are there any further plans to increase capacity on the wonderful High Speed 1 network? My constituents who want to use that service often complain about the lack of seats and the inadequate number of trains available.

[Chris Grayling]

My hon. Friend is absolutely right. The high-speed trains to St Pancras are pretty full at peak times. We have talked to the bidders about that, and I know that they are thinking about how best to tackle the capacity challenge. We will see what happens when the bids come through, but I know that the issue is on everyone’s radar.