Oral Answers to Questions

Debate between Jeff Smith and Huw Merriman

Thursday 8th February 2024 Commons Chamber

[Jeff Smith (Manchester, Withington) (Lab)]

T5. One SME owner in my constituency told me that, if he has meetings in London, he now often travels down the night before, because he cannot rely on Avanti’s train service. Even if the trains are not cancelled, as we learned recently, Avanti is Britain’s least punctual train operator. Given that terrible service, does the Secretary of State now regret his premature decision to extend the contract for the west coast main line?

[Huw Merriman]

The decision to extend the Avanti contract was taken because its performance had improved dramatically. At that time, its self-induced cancellation rates were at 1.5%, down from 13%. Avanti is in the process of hiring 70 drivers per year. I have spoken to Avanti about matters that have been raised in the Chamber today, and about its recent service. We know that it needs to do better, and we are holding it to account to ensure that it does so.

Oral Answers to Questions

Debate between Jeff Smith and Huw Merriman

Thursday 13th July 2023 Commons Chamber

[Jeff Smith (Manchester, Withington) (Lab)]

9. What assessment his Department has made of the potential impact of ticket office closures on rail users.

[The Minister of State, Department for Transport (Huw Merriman)]

As I set out to the House last week, these industry-led reforms are about modernising the passenger experience. When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers, and to include that in the notice of the proposal sent to other operators and passenger groups.

--- Later in debate ---

[Huw Merriman]

Mr Speaker, I will come back to you with regards to Chorley station. I repeat: the aim of the train operators is to redeploy staff to where they can interact with all passengers, rather than just the one in 10 who purchase tickets from ticket offices. Some 99% of all transactions can now be completed online or at ticket machines. I will just repeat the point that the Labour Mayor of London seems to think that getting more staff out and helping more passengers is a good way to operate, because that is exactly how London Underground continues to operate, as well as other operators across the country, including the Tyne and Wear Metro.

[Jeff Smith]

I have a lot of respect for the Minister, who I believe wants to do the right thing, but the rosy picture he portrays is not borne out by the reality. In my constituency, at Burnage station, the ticket office opening from 6.30 am to 1 pm is being replaced by a person from midday to 2 pm, at East Didsbury, where the ticket office has the same six-and-a-half hour opening, it is being replaced by a person for two hours from 9.30 am, and at Mauldeth Road, the ticket office that opens from 7 am to 1.50 pm is replaced by a person from 9.30 am to 11 am. All three stations have massively reduced hours—by over two thirds—and, importantly, will no longer be covered by a member of staff at rush hour. How can the proposals result in anything other than a much worse service for my constituents and other passengers? Will he ask Northern to rethink?

[Huw Merriman]

The train operators’ proposals, as I have stated, are to ensure that ticket office staff can be with members of the public and passengers where they best need them. It is also undoubtedly the case that some ticket offices are selling just one ticket per hour, so it may well be that train operators are looking at exactly which hours are best attainable. As I mentioned, there is one particular train operator that is currently looking to staff 18 currently unstaffed stations by spreading and redeploying staff across its network. I will be having conversations with the train operators as the proposals move along. I will certainly take forward the hon. Member’s point and I thank him for his engagement earlier this week on High Speed 2.

Oral Answers to Questions

Debate between Jeff Smith and Huw Merriman

Thursday 20th April 2023 Commons Chamber

[Jeff Smith (Manchester, Withington) (Lab)]

In February and March, nearly a quarter of TransPennine Express services were cancelled, continuing a pattern that has been going on for more than a year. In the north, our economy and our residents are suffering as a result of TransPennine’s failures. Surely there cannot be any question of rewarding those failures with a contract extension.

[Huw Merriman]

Every week I review the figures and performance related to TransPennine Express. It has been said before that those figures are not good enough; there has been some improvement, but they are still not good enough. As the Prime Minister and my right hon. Friend the Secretary of State have informed the House, the contract expires on 28 May 2023. We have made clear that all options are on the table and a decision will be announced in the House shortly.

Rail Cancellations and Service Levels

Debate between Jeff Smith and Huw Merriman

Thursday 1st December 2022 Commons Chamber

[Huw Merriman]

I am sorry for the experiences that my hon. Friend and her constituents have experienced, and that goes to all Members of this House, too. With regard to Avanti, from December it plans to operate 264 daily train services on weekdays, which is a step up from the 180 daily services at present. That would also be greater than the number prior to the refusal on rest day working, which has triggered this issue over the past six months. Of course, that is all contingent on having that co-operation, which I am keen to seek to get into place. The Office of Rail and Road has looked at the plans and signed them off, and we and officials meet Avanti on a weekly basis to hold it to account. We will continue to do so. As my hon. Friend points out, a shorter-term contract is in place. We need performance improvements to go beyond that stage.

[Jeff Smith (Manchester, Withington) (Lab)]

Yesterday, the West Midlands Mayor was late for that meeting with the Secretary of State to discuss the problems on trains because her train was cancelled. You couldn’t make it up. My constituents in south Manchester do not want to hear that the Government are disappointed with the problems; they want to hear that some action is being taken. What can I do to reassure my constituents that the Government will get a grip and get the train services sorted on the Avanti west coast main line and the cross-Pennine routes?

[Huw Merriman]

Again, I pass on my disappointment with the experience that the hon. Gentleman has outlined. I want to be clear: we have been going on like this for years because we have a railway that just does not operate on a seven-day basis. We have leisure that has grown to 115% over weekends, and we still cannot roster the workforce. We require an agreement. Can one imagine Tesco operating on that basis? It just would not work. The tragedy when we look at the north is that we have a £96 billion infrastructure investment plan through the integrated rail plan, so we want to invest further in the north. However, the hon. Gentleman is absolutely right: if we cannot deliver the daily services right now, there is a danger that people will turn their back on rail. The only way to get long-term performance improvements is to reform the way we work the railways. We are trying to put those reforms in place, but it requires agreement from union and workforce, as well as Government willing.