My hon. Friend asks a very good question. Unfortunately, I can give him only a very partial answer. We know as a fact that there were, if memory serves, 214,000 applications in the hour leading up to the crash. What we cannot know, because it is in the nature of the computer system that it cannot tell us, is how many people either tried or would have tried to apply during the succeeding 90 minutes or so during which they were unable to apply. The answer is therefore that I cannot tell.
Have the Government made any inquiries, assessment or technical analysis of whether there is any possibility that some malevolent attack was made on the website at that time, as opposed to there being an incredibly unusual spike in the numbers?
My hon. Friend will very much recognise that I am not a technical expert on computing, but I am advised by those in the Cabinet Office and the Government Digital Service that, as far as they can make out, there was no untoward event whatsoever. There was simply an incapacity of the system to handle that number of applications. The system is designed to be scoped to deal with a certain number of simultaneous events, and that number was exceeded during that period, so in retrospect, it was not surprising that it fell over. I should add that since that time, as the very first lesson learned, the website has been altered so that it has a larger capacity—I think almost twice as much capacity—to be able to deal with a higher number of simultaneous events than previously.
(8 years, 7 months ago)
Commons ChamberWe know that special advisers are required to submit their emails and telephone texts to public view under freedom of information legislation. What is the Government’s policy on the use of WhatsApp, which special advisers are using to conceal Government business from public view?
I hesitate to admit to my hon. Friend that I have never personally used WhatsApp in my life. I am happy to reassure him that all aspects of Government business are properly recorded and minuted, and are subject to FOI requests as normal, despite the rumours that he has heard.