Consumer Rights Bill
Debate between Baroness Wilcox and Lord Blencathra
Baroness Wilcox
My Lords, as we know the regulators were set up at very different times and in very different ways. There is not one thing that all the regulators sign up to. They have all been established individually. This comes up again and again, and here it is again: who guards the guards? Who regulates the regulators? Last time round, the great argument was that we must be totally independent because then and only then can we serve the people we are supposed to serve well. I understand that, and I understand regulators wanting to keep their independence, because it is very important. However, the differences between the ways in which the regulators work and live keeps coming up, so I ask the Government: who is guarding the guards?
Lord Blencathra (Con)
My Lords, I support the thrust of this amendment. As my noble friend Lady Wilcox said, the regulators were all set up at different times and in different ways. I am not sure whether it is best to have an amendment in this Bill or to look at regulations applying to all the different regulators and toughen up their charters, so to speak. Perish the thought that I should disagree with the noble Lord, Lord Berkeley, but, leaving aside the London tideway tunnel, my experience of Ofwat was that it was slightly better than many of the other regulators because while the water and sewage industry needs billions of pounds’ worth of infrastructure development, at least Ofwat keeps a tight grip on many of the companies and guards consumers’ interests slightly better than some other regulators.
Leaving water aside, in my experience the worst regulator was Ofcom, which is utterly wet and useless in regulating telephone operators. Perhaps it is, understandably, too focused on radio and the independent television sector and on selling off 4G and things like that, but I do not feel it has been very effective in regulating mobile telephone companies.
I hope the Minister will accept the principle that regulators have to do more to protect consumers’ interests, tailor-made to their current legislation and the job they are doing in their own regulatory field. This Bill may not be the best vehicle for such legislation, but I hope the Minister will accept the principle that regulators have to do more to protect consumers’ interests.