Train Operators’ Revenue Protection Practices Review

Baroness Wheatcroft Excerpts

Thursday 17th July 2025 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

The noble Lord has a point of view, but I do not agree with it. Currently, the ORR is independent. In the future, the Government’s proposals will leave it independent. It will have a slightly different role in respect of access; it will be an appeal body. Fundamentally, somebody has to be in charge of the railway and somebody has to be in charge of the timetable. He will know, because we have discussed it here before, that it is mad that a Government Minister in the end has to decide to implement a railway timetable because nobody in the railway itself has the authority to do so. He is also wrong about describing the new arrangements for passengers. In due course he will see that the passenger standards authority will have real teeth and will represent passengers’ interests.

[Baroness Wheatcroft (CB)]

My Lords, many stations do not seem to have properly functioning electronic gates, particularly at weekends, and people just walk through. I wonder whether it is possible to do an audit of that. While the Minister is improving the lot of travellers, could he do away with “See It. Say It. Sorted”?