Avanti West Coast

Debate between Baroness Vere of Norbiton and Lord Goddard of Stockport

Thursday 23rd March 2023 Lords Chamber

[Lord Goddard of Stockport]

To ask His Majesty’s Government how they justify further extending the contract for Avanti West Coast, given its service record over the last six months.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)]

My Lords, Avanti was awarded a six-month contract in October 2022 to provide the opportunity for its recovery plan to yield demonstrable improvements. It has done this, with services increased and delays and cancellations reduced. In this next six-month period, Avanti will need to do more to win back passengers with a reliable and dependable service. With accountability comes the chance to put things right.

[Lord Goddard of Stockport (LD)]

I thank the Minister for another magnificent effort in defending the indefensible. My question is quite simple. Will she agree to meet with me, as a frequent flyer on Avanti trains, to hear the other side of the coin? Tuesday’s Hansard reports her commenting that not all train delays are due to Avanti, which is true. The other side of the coin is that Avanti has completely changed the rosters and rotas for staff. They are now on 10 and 11-hour shifts, meaning that they have a 20-minute window at any station they land at before leaving it. If the train is 30 minutes late, there is no time to change. The next train is then late, and it is an ever-decreasing circle. This is affecting the staff.

The Minister also commented about sickness levels. Staff on Avanti trains feel undervalued and overworked, which cannot be a recipe for an outward-facing railway system. If Avanti cannot treat its staff with respect when all they want to do is give us a good service, somebody else should be looking after that railway system.

[Baroness Vere of Norbiton (Con)]

I would be very happy to meet with the noble Lord to discuss Avanti, but I hope to offer him something slightly better—a meeting with the Rail Minister. I will extend that offer to all noble Lords so that we might discuss the issues that they are experiencing on Avanti. He might be able to reassure the noble Lord that we are taking these issues very seriously and want Avanti to put them right.

Train Services: North of England

Debate between Baroness Vere of Norbiton and Lord Goddard of Stockport

Monday 27th February 2023 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I am grateful to the noble Lord for reminding me of that. I will go and give the Rail Minister a bit of a kick and see if we can get him on his way.

[Lord Goddard of Stockport (LD)]

My Lords, I think the Minister will agree with me that one of the ways the railways could be improved would be by stopping the strike action and getting things back to normal. On that basis, could she tell me whether, on strike days, the Government still pay subsidies to Avanti trains for providing no service whatever, or whether they withhold the subsidy that it gets on a daily basis for running the railways? I do not expect the number right now, but to within £10 million would be helpful.

[Baroness Vere of Norbiton (Con)]

I am not sure about the subsidies to which the noble Lord refers. There are complex contractual arrangements around what Avanti is entitled to, and the Government make sure that we abide by those contracts. The key here—I do not think I have emphasised this sufficiently previously—is that we need to ensure that we get the workers back to work and get the workforce reform that we need. I am very concerned that rail workers are being led by their union leaders towards a point where there will be no long-term jobs for them, and no railway system for passengers either. It is not the case that when a railway worker strikes they lose their pay just for that day; we are also weakening the system as a whole for the future.

West Coast Main Line

Debate between Baroness Vere of Norbiton and Lord Goddard of Stockport

Wednesday 2nd November 2022 Lords Chamber

[Lord Jordan (Lab)]

My Lords—

[Lord Goddard of Stockport (LD)]

It is the turn of this side; noble Lords from other parties have had three questions on the trot.

Can the Minister be brought back to the here and now? There should have been a national strike tomorrow; it has been transferred to next week, which is the run-up to Remembrance Sunday. On Monday, there is rail strike and a Tube strike; on Tuesday, there are no tickets for sale for the north on Avanti trains; and on Wednesday, there is a national strike. I spoke to the manager of the Union Jack Club this morning, who told me that this is going to have devasting effects on bookings by people trying to come down for Remembrance Sunday. So what can the Government do to stop this indiscriminate guerrilla strike action that is bringing misery to hundreds of thousands of people at the very time of remembrance? This is a time when people want to remember the freedoms we got from people who died in the First and Second World Wars and other conflicts throughout the world: freedom to move, freedom to associate with each other and freedom to come to remembrances. These union barons must be held to account for at a whim changing these strikes to make it more difficult for people to travel at times when they need to travel—it has to stop.

[Baroness Vere of Norbiton (Con)]

Perhaps the noble Lord would like to cross the Floor.

The noble Lord is completely right: strikes are hugely disruptive to people who want to come to Remembrance Sunday and related events around that time, and to those who want to go to school or work. We remain committed to trying to resolve these strikes; we do not want them to continue. However, we must have an agile and modern workforce so that we can deliver a modern seven-day railway. If the unions stand in the way of that, we cannot the deliver the passenger services that are required.

West Coast Main Line

Debate between Baroness Vere of Norbiton and Lord Goddard of Stockport

Monday 4th July 2022 Lords Chamber

[Baroness Vere of Norbiton (Con)]

I hope that it will not be me personally, as I am not the Rail Minister, though it will be the Government. However, Great British Railways will be a body set up specifically for all those things that the noble Lord has pointed out, which will be to the benefit of passengers and freight since it will bring everything under one overarching umbrella. Will the Secretary of State and any Rail Minister at that time micromanage the network? Absolutely not. However, there will be one guiding mind. That is our ambition for Great British Railways.

[Lord Goddard of Stockport (LD)]

My Lords, I fear the Minister will never be able to see the virtues of Stockport, which is a vibrant community and is business- friendly. On Saturday, eight trains to Manchester were cancelled; on Friday, two; and on Thursday, one. The 2.40 was cancelled at short notice today as well. Every time a train is cancelled, hundreds of real people are disadvantaged. Is the Minister certain that there is not a sensible alternative to handing over HS2 to Avanti, as the noble Lord, Lord Snape, spoke about? You would not put Herod in charge of an orphanage, would you?

[Baroness Vere of Norbiton (Con)]

My Lords, Avanti West Coast is not the only train operating company currently facing difficulties, which are principally due to the uptick in Covid, as I suggested. There is a downward trend in the public performance measure and the moving annual average across all train operating companies, but it is expected that this will be proactively mitigated. The DfT will actively manage this process through the schedule 7.1 sections in the franchise agreements to make sure that we hold people to account, get the performance data, and understand why things went wrong and what we can do to fix them. Our goal is to deliver for passengers and for freight.

West Coast Main Line

Debate between Baroness Vere of Norbiton and Lord Goddard of Stockport

Wednesday 27th April 2022 Lords Chamber

[Lord Goddard of Stockport (LD)]

My Lords, I shall ask the Minister a straight question. If she came to this Chamber 17 minutes late to answer these questions, how does she think the House would feel? If she was summoned again at 9 pm with a Statement from the other place and she was 38 minutes late, does she think that we would be impressed with that performance? Those were the train delays on my journey from Stockport to London on the Thursday before we broke for Easter. That is by no means a one-off—the timetable is fantasy island. The morale of staff is at an all-time low. Until last week, they were wearing Virgin uniforms—three years on—with the badge cut off. The morale of staff is down, the service to customers is poor and I see no reason for carrying on with this franchise.

[Baroness Vere of Norbiton (Con)]

My Lords, had I turned up late to the Dispatch Box, obviously I might have had to resign—but not today. It should be remembered that we understand that there have been various issues relating to services. We work extremely closely with all the train operating companies, as the customers come back to the railways, to make sure that they run on time. There has been an issue around cancellations regarding staff-related absence, but we are working through that and things are improving. Of course, part of having these contracts in place means that we will be able to get better service for customers.

Covid-19: Transport

Debate between Baroness Vere of Norbiton and Lord Goddard of Stockport

Thursday 14th May 2020 Lords Chamber

[Baroness Vere of Norbiton]

There are a large number of issues around e-scooters. A call for evidence is out at the moment which does not close until July. We will run the trials, the details of which will be announced soon, at the same time as responses to the call for evidence come in. From the perspective of the Department for Transport, it is important that we engage with all the right people on this. The noble Baroness makes some important points. We have to get it right: we have to make sure that e-scooters are limited to the right speed; we have to make sure that people feel safe in using them but also safe in being around them, and that they do not turn into a menace for pedestrians or wheelchair users using the pavement. There are all sorts of issues to be sorted out, but having the trial is a useful first step. Let us dip a toe in the water and see how we like e-scooters.

[Lord Goddard of Stockport (LD)]

ONS data figures on excess deaths released on Monday show an elevated death rate for bus and coach drivers, almost twice that for administration occupations. Is it not time to introduce systematic workplace testing for people in higher-risk groups?

[Baroness Vere of Norbiton]

Workplace testing already exists. Anybody within the transport system who needs a test because they have symptoms of coronavirus can get one. Either they can sign up themselves or their employer can do it for them. That means that the individual concerned can find out whether they have coronavirus and, if not, and if they feel well, they can get back to work.

Air Accident Investigation

Debate between Baroness Vere of Norbiton and Lord Goddard of Stockport

Monday 10th February 2020 Lords Chamber

[Lord Goddard of Stockport]

To ask Her Majesty’s Government what assessment they have made of the decision by the Air Accident Investigation Branch to retrieve the body of Emiliano Sala and to not retrieve the body of David Ibbotson following the plane crash over the English Channel on 21 January 2019; and what plans they have, if any, to ask the Air Accident Investigation Branch to reconsider its decision.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)]

My Lords, the Air Accidents Investigation Branch, or AAIB, works independently of the Department for Transport, and in accordance with annexe 13 of the Convention on International Civil Aviation. The sole objective of the AAIB investigation is the prevention of future accidents and incidents. In this case, once a body was found, the AAIB prioritised its recovery; it was only later identified as that of Emiliano Sala. The Government accept that no evidence of David Ibbotson’s body was found, and so no retrieval could occur.

[Lord Goddard of Stockport (LD)]

I thank the Minister for that Answer and for taking the time to speak to me before today to clarify the situation. However, leading on from that, what are the Government doing to crack down on grey charter flights, which is a growing problem in the air industry? They are unlicensed air taxis, which are used by footballers, celebrities and other people to bypass the system and get from A to B with a degree of privacy. It is a problem—they are unlicensed and unregulated, and we need to clamp down. One lesson comes from this unfortunate tragedy: we need to be more stringent regarding how people travel around in these unlicensed aircraft.

[Baroness Vere of Norbiton]

The noble Lord is completely right, and we share his concerns around grey charters. It is illegal to operate a commercial flight without an operating licence and an air operating certificate, which of course is overseen by the CAA. As a result of these concerns, the Department for Transport has commenced an independent review of the safety of general aviation, and one of the strands of work that is happening as part of that review is to look at illegal charters and consider what more steps we could be taking to prevent them.