Ticket Sales: Dynamic Pricing
Debate between Baroness Twycross and Lord Kirkhope of Harrogate(3 weeks, 4 days ago)
Lords ChamberRead Full debate Read Hansard Text
Baroness Twycross (Lab)
Dynamic pricing is not illegal. Businesses must follow consumer protection law when they engage with their consumers using dynamic pricing.
Lord Kirkhope of Harrogate (Con)
My Lords, a number of us have been very disappointed at being unable to obtain tickets for Oasis concerts, yet we are concerned that a number of members of the Front Bench of the Government elsewhere have appeared on television claiming that they have obtained tickets. Can the Minister kindly confirm that no special provisions were in place to give those people an advantage over mere mortals like ourselves?
Baroness Twycross (Lab)
I cannot speak for Front-Benchers to whom I have not spoken, but I know that a number of my noble friends on the Government Benches in this House spent, as I said, a ridiculous amount of time trying to get tickets on the day and failed miserably.
Global IT Outage
Debate between Baroness Twycross and Lord Kirkhope of Harrogate(2 months, 1 week ago)
Lords ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Baroness Twycross (Lab)
I will discuss my noble friend’s point with colleagues and will write back to him as soon as possible.
Lord Kirkhope of Harrogate (Con)
My Lords, a member of my family returning to the United States in the last few days has been very inconvenienced by what occurred. I ask the Minister to adequately look at the question of redress in any legislation that we now pursue in relation to data protection generally, and to AI for that matter. It is a vital component of the GDPR. I therefore ask her to look carefully at this and make sure that adequate redress is available across all these matters.
Baroness Twycross (Lab)
The Government are reviewing what happened and will implement any lessons learned as a matter of urgency. We appreciate the significant inconvenience caused to those affected, but it is a matter for individual operators. The consumer rules cover specific compensation entitlement. From my view, the essential point arising from the issues caused by CrowdStrike is the need to strengthen our resilience, which is what this Government intend to do.