Pension Credit

Baroness Sherlock Excerpts

Monday 26th October 2020 Lords Chamber

[Baroness Stedman-Scott (Con)]

The noble Baroness raises a very important point about the reasons why people do not claim pension credit. Some believe that they are not eligible; others think that they have too many savings; others think that there is a stigma to it; and others think that they might get only a small amount, so it is just not worth the effort. The noble Baroness raises valid points about the vulnerable; we must do all we can to make sure that those people are aware of pension credit and that they make a claim where appropriate.

[Baroness Sherlock (Lab) [V]]

My Lords, the take-up campaign launched in February, which has been mentioned, does not seem to have had much of an effect. The government website said that its main feature was a video to be shown in 800 GP surgeries and some post offices. However, once the pandemic hit, the chance of its target audience being in GPs’ surgeries and post offices went through the floor. So did the DWP refocus its work in the light of the pandemic, or is it planning a fresh campaign—and how much money is it putting behind it?

[Baroness Stedman-Scott (Con)]

The noble Baroness raises a valid point about the impact of Covid on GPs’ surgeries and post offices, and that people were not able to access the information. At the moment there are no plans for a new campaign. We are working with stakeholders, who again are absolutely swamped by the impact of Covid, to ensure that the message gets out. Once I have gone back and spoken to the department, I will come back to the noble Baroness with a written response, as I will to the noble Lord, Lord Foulkes, and the noble Baroness, Lady Watkins.