Train Operating Company Contracts

Baroness Randerson Excerpts

Monday 25th March 2024 Lords Chamber

Asked by

[Baroness Randerson]

To ask His Majesty’s Government whether they are taking steps to change train operating company contracts to achieve planned improvements to rail services.

[The Parliamentary Under-Secretary of State, Department for Transport (Lord Davies of Gower) (Con)]

My Lords, in 2021, the Government began introducing national rail contracts, which have now replaced all the emergency contracts signed during the pandemic. These are flexible contracts, allowing services to be adjusted as passenger demand recovers. They include incentives on punctuality, reliability, service quality and customer satisfaction. Last autumn, we introduced a new incentive to drive recovery in demand and revenue. We are actively developing further improvements for inclusion in future contracts.

[Baroness Randerson (LD)]

My Lords, I want to shine a light on Great Western Railway, at whose hands the Minister and I suffer on a regular basis. As well as cancellations and lateness, we have shortened trains, with 10 carriages frequently being reduced to five, and yet Great Western Railway’s notifications of disruption do not always cover this. Why are we not always told in advance about shortened trains? Is it because, as some people have assured me, the department has changed the contract with Great Western, specifically requiring it to run shorter trains for a certain proportion of its journeys? Does the Minister accept that it is important to have transparency on this? People need to know when they will be faced with a five-carriage train. He referred to recovering passenger numbers, and we frequently have intense overcrowding on Great Western trains.

[Lord Davies of Gower (Con)]

I have to declare that I am a regular traveller on Great Western Railway services and appreciate much of what the noble Baroness says. Cancellations, especially those made close to the time of travel, can be very inconvenient, preventing passengers travelling with confidence. When trains are regularly cancelled, this can disrupt people’s lives. That is why the department holds operators to account for cancellations. The scrutiny and penalties depend on the reasons for these cancellations, as well as on how close they are to the planned time of travel and therefore how much they inconvenience passengers. However, I am not aware of any arrangement that the department has with GWR in relation to cancellations.