Baroness O'Loan
Main Page: Baroness O'Loan (Crossbench - Life peer)Department Debates - View all Baroness O'Loan's debates with the Department for Transport
(13 years, 9 months ago)
Lords ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Earl Attlee
My Lords, the noble Lord makes an extremely important point. The point is applicable not just to Heathrow but to all transport modes. Noble Lords will remember the problems that we had with the railway industry, which struggled to cope with very difficult conditions but found it difficult to meet passengers’ expectations about information.
Baroness O'Loan
My Lords, will the Minister ensure that BAA is required to explain why those whose flights did not depart within four hours were not permitted access to terminal 1 on 22 December but were left outside in subzero temperatures, despite the fact that the terminal was half empty?
Earl Attlee
My Lords, I do not have precise details on that, but I will write to the noble Baroness.