(9 years, 10 months ago)
Commons ChamberI shall certainly look at this week’s Education Select Committee report in detail. One thing explored in previous evidence sessions—I gave evidence to that inquiry—was the growth of collaboration, which we are seeing up and down the country, regardless of the type of school. When I visit schools up and down the country, whether they be converter stand-alone academies, part of a chain or still working within the local authority, and talk to heads and teachers, I see evidence of how much collaboration there has been and how much strength heads and teachers are drawing from working with other schools—locally, but thanks to modern technology, also in other parts of the country and even other parts of the world.
If our constituents have problems with the delivery of public services, ultimately they have recourse to the ombudsman. That was true of parents who had problems with working relationships in their children’s schools until 2012, when the Government changed the policy. Now, if a parent has a problem with an academy, they can go to the Education Funding Agency, but not with a complaint about the school, only with a complaint about the operation of the complaints procedure itself. Does that not need addressing?
We of course have a very strong inspection system through Ofsted. In my experience as Secretary of State for Education over the course of the past few months, parents find many ways in which to complain, whether it be through Ofsted, the EFA or directly to me as Secretary of State or via the Department for Education. There are mechanisms to enable parents to raise complaints about their children’s schools, but of course they often start with the local school itself.