UK Visas and Immigration: Customer Charges

Debate between Baroness Manzoor and Lord Geddes

Thursday 18th October 2018 Lords Chamber

[Baroness Manzoor]

Absolutely not. It is about streamlining a service, providing good customer service and building on the digital platform for UKVI to provide an improved service. From January next year, it will provide services across the country where people living in the UK who want citizenship can have their visas or documents updated. Individuals can even be visited at their business premises or in their home. That is an exceptional service.

[Lord Geddes (Con)]

Would it be possible for the applicant to use communications such as FaceTime, thereby saving them any cost at all?

[Baroness Manzoor]

That is an excellent idea, which I will take back to my department.