Health and Social Care

Baroness Manzoor Excerpts

Thursday 9th September 2021 Lords Chamber

[Baroness Evans of Bowes Park (Con)]

Obviously the noble Lord will know that the vast majority of the workforce is employed privately. Local authorities, as part of the fair rate for social care, will be working with that sector to help improve conditions and pay rates as part of the overall involvement further in the system.

[Baroness Manzoor (Con)]

My Lords, I very much welcome this announcement. It is a very pragmatic way forward in the circumstances we find ourselves in, particularly when one looks at the past 18 months. Health inequalities have increased significantly and this will go some way to addressing that. However, it is imperative that one looks at the relationship between acute care and social care. Could my noble friend assure me that this will be looked at immediately, with a view to these budget allocations being ring-fenced accordingly?

[Baroness Evans of Bowes Park (Con)]

I thank my noble friend. As she will well know, the Health and Care Bill, which will come to your Lordships’ House shortly, lays the groundwork for that. We are certainly doing much more work on integration. As I said, a White Paper will be published this year. We will be looking at creating the right incentives for integration and prevention, as well as working with the NHS—both hospitals and primary care—social care providers and other partners to ensure that they are working to deliver effective care in people’s homes and communities.

Independent Complaints and Grievance Policy

Baroness Manzoor Excerpts

Thursday 21st December 2017 Lords Chamber

[Baroness Evans of Bowes Park]

Confidentiality is one of the key things we have been concerned about. Getting better processes and structures in place to make sure that when people have complaints they are treated confidentially—both the victim and the person being accused—has been at the centre of what we are thinking about. We want to make sure that this works for both parties to reach a good outcome.

On the new behaviour code, the noble Baroness is right about sanctions. That is why in the Statement I talked about whether we need to look at the functions of the parliamentary commissioner. Obviously that would need changes to the code, and they would be brought forward to the House. If it was decided that the ultimate sanction was needed, as the noble Baroness suggests, we would need to change our code of conduct et cetera to achieve that, but that would be for this House as well as the other place to decide.

[Baroness Manzoor (Con)]

My Lords, I, too, very much welcome the Statement and I am grateful for it. Does my noble friend agree that we must ensure that all complaints are dealt with speedily and that the turnaround time for any arbitration is quick, because justice delayed is justice denied? One of the problems I found as Legal Services Ombudsman was that complaints took far too long to deal with and redress needed to come a lot quicker.

[Baroness Evans of Bowes Park]

I thank my noble friend, and I entirely agree with her. That is something that has come through quite clearly in the evidence. We need to deal with these things absolutely fairly but speedily so that all parties can see that the end is in sight.

Outcome of the European Union Referendum

Baroness Manzoor Excerpts

Tuesday 5th July 2016 Lords Chamber

[Baroness Manzoor (LD)]

My Lords, the tone adopted by some leading politicians at times during the referendum debate was nothing short of racial incitement to hatred, and demonstrated the worst of British politics. I was so dismayed and concerned by the tone and exaggerations of the debate that I wrote to the Cabinet Secretary, Sir Jeremy Heywood, on 13 June drawing his attention to the fact that some Ministers were failing to comply with the Ministerial Code and the seven principles of public life, which include maintaining the highest standards of integrity and honesty. Despite the scaremongering about minority groups, immigrants, Turkey joining the EU and Turkish Muslims “swamping” the UK, we must not confuse the leave vote with people who are entirely far right in their political views or who are mostly racist or xenophobic.

I agree with my colleague, Tim Farron, who stated that it has been absolutely heart-breaking to see the spike in racist and xenophobic attacks following the referendum. Many warned that the rhetoric of Farage and the leave campaign could lead to a rise in the intolerance we are now seeing. We must be clear that the outcome of the referendum was not a green light to xenophobia. It must not be allowed to damage the multicultural, multi-ethnic and multifaith society that Britain is and will remain. The vote to leave the EU is not, and should not be seen as, a victory for the far right. No serious leader should fall back to regressive policies that demonise minorities or communities, or put in place policies which undermine our civil liberties.

The tone used in debates around immigration was disgraceful, and those politicians who took part in such attacks should hang their heads in disgrace. It is imperative now that all politicians give clear leadership in uniting and condemning racism and xenophobia, and work towards stressing the importance of the key roles that EU nationals play in making Britain—the UK—a success in every aspect of our daily lives. We are all, mostly, a nation of immigrants; it is merely a question of time.

I accept that there are legitimate questions and concerns about the state of our public sector and the services within it. I will share some facts with your Lordships on polling, which were thus: those working full-time or part-time voted to remain in the EU. Most of those not working voted to leave. More than half of those retired on a private pension voted to leave, as did two-thirds of those retired on a state pension. Around two-thirds of council and housing association tenants voted to leave. Among those whose formal education ended at secondary school or earlier, a large majority voted to leave. There is a pattern here and the polls demonstrate that many disadvantaged people in poorer communities voted to leave the EU because—I have heard them say this—they had nothing more to lose.

David Cameron has often expressed a simple message: “If you want to work hard and get on in life, this Government will be on your side”. Yet the terrible tax credit cuts envisaged by the Chancellor, which would have affected over 3 million Britons and their supplements to low-paid work, exposed the hollowness of this claim. Although the Chancellor reversed these cuts, when people move onto universal credit, regrettably, many of the larger and poorer families will again be disadvantaged. Yesterday, it was announced that there would be a cut in corporation tax. This is likely to mostly benefit larger businesses and corporations. Those benefits are not likely to translate into many more jobs, and so will do little for those needing help and support in disadvantaged communities. Indeed, cuts in corporation tax may lead to further cuts in public spending, such as in the NHS and in the welfare budget, as the Chancellor tries to make difficult ends meet.

Clearly, successive Governments have failed to listen, and act upon, improving the lives of the most disadvantaged and vulnerable in our society. You have only to visit places in the north of England to see derelict housing, poor transport infrastructure and struggling communities. Governments have talked the talk, but talk and slogans have not translated into concerted action; the northern powerhouse is one such example. Of course, many people have legitimate concerns about access to hospitals, GPs, good schools, good transport infrastructure and affordable housing, and to decently paid, permanent jobs. But the poor and the disadvantaged feel these issues more acutely, because they often find themselves and their families trapped in low-paid jobs and inadequate and expensive housing, with greater levels of ill health. Social justice and reform must work for everyone, and ensuring that everyone has the best chance in life must surely be a right for all, and not a right for only the privileged or those with power and influence.

The result of the referendum to leave the EU is likely to mean that inflation rises and that benefits continue to be frozen. This will hit the spending power of people on disability benefits, those who are jobseekers and those on low pay. Brexit-voting pensioners have already seen their annuity values crashing with the flight into gilts. Clearly, the disadvantaged people in every area who voted out will be worst hit by job losses and high inflation. What will the Government do to mitigate against this?

The Government have set out their life chances strategy to tackle poverty, aimed at transforming the lives of the poorest in Britain, with a focus on tackling the root causes of poverty, family breakdown, worklessness, drug and alcohol addiction, serious personal debt and assessing educational attainment at 16 years of age. But they omitted to include income as a means of getting on in life. The Government also need to look at reskilling and upskilling people in poorly paid and part-time jobs.

We need a new and inclusive vision, with new and honest politics that give hope to all in our nation—but most importantly to those who need us the most. We want an inclusive, tolerant, equal and fair society, committed to a new set of values of fairness and hope.

[Earl Attlee (Con)]

The noble Baroness made a fascinating speech, and I am sure that the House was very interested—but where did she get the data to say which way individual voters voted?

[Baroness Manzoor]

My Lords, they were from polls that Lord Ashcroft undertook, and they were mentioned in the Guardian newspaper as well.