Gift Vouchers

Baroness Hollins Excerpts

Wednesday 22nd January 2020 Lords Chamber

Asked by

[Baroness Hollins]

To ask Her Majesty’s Government what assessment they have made of the case for (1) prohibiting expiry dates on gift vouchers, (2) requiring retailers to notify purchasers of any expiry dates, and (3) requiring retailers to publish the proportion of vouchers sold that are not redeemed.

[The Parliamentary Under-Secretary of State, Department for Business, Energy and Industrial Strategy and Northern Ireland Office (Lord Duncan of Springbank) (Con)]

My Lords, the Government strongly encourage businesses to be transparent with consumers over voucher expiry dates. This is backed by legislation which enables consumers to challenge unfair terms. Many retailers offer vouchers which do not expire and, where expiry dates are used, we strongly encourage businesses to stipulate at least two years. There are no plans for further legislation.

[Baroness Hollins (CB)]

My Lords, I thank the Minister for that helpful Answer. How many noble Lords are aware of people with date-expired gift cards at home, people whom the Competition and Markets Authority defines as vulnerable consumers, perhaps elderly or with learning difficulties? Will the Government consider emulating Ireland’s Consumer Protection (Gift Vouchers) Act 2019? That mandates a minimum five-year expiry date for all gift vouchers, and for the expiry date to be clearly communicated to the consumer on the voucher, not just in small print on the receipt, which is usually held by the purchaser.

[Lord Duncan of Springbank]

The noble Baroness was kind enough to meet me yesterday. I now appreciate more fully the issues she raises regarding vulnerability, the elderly and those with learning disabilities. We have in the past worked with the UK Gift Card & Voucher Association. After this discussion, if the noble Baroness is willing, I will put the Hansard record of this Question to it, to encourage it again to strengthen the information which it puts on the cards and consider how to address this quite complicated but none the less important issue.