Civil Aviation (Consumer Protection and Regulatory Reform) Bill [HL]

Debate between Baroness Grender and Lord Hendy of Richmond Hill

3rd reading
Monday 20th July 2026 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

I know—sorry. There is only one more like that. The Bill is focused on strengthening consumer rights and protections, reforming aviation regulation and enhancing aviation safety. Your Lordships’ contributions have ensured that the Bill leaves this place in a stronger shape. This is particularly true with regard to improving the experience of disabled people and those with reduced mobility while flying. I hope that in turn the Government have shown that we are willing to listen to and work with your Lordships.

Moving to thanks, I first give my gratitude to my noble friend Lord Katz, who supported me on the Front Bench. I also thank the noble Lord, Lord Moylan; throughout the Bill’s passage, he has consistently assured the House that he supports its objectives. Indeed, he was so supportive that he felt obliged to test, challenge and interrogate almost every mechanism for achieving them. His contributions have, however, been thoughtful and constructive, and I thank him for that.

I thank the noble Baroness, Lady Grender, and the noble Earl, Lord Russell, for the prudent and measured perspective they brought to our debates—particularly on consumer rights and the importance of ensuring that the Bill commands public confidence. Although we have not agreed on every point, their contributions have been consistently informed, probing and constructive. I am grateful for the spirit in which they have engaged with both me and my officials during our consideration of the Bill.

The noble Lords, Lord Holmes of Richmond and Lord Blencathra, the noble Baronesses, Lady Brinton and Lady Grey-Thompson, and my noble friend Lady Kennedy of Cradley all campaigned effectively to improve accessibility and highlight the importance of inclusive transport, for which I give my thanks. This has resulted in the Government tabling a package of amendments that I believe will really improve the experience of flying for those with disabilities or reduced mobility.

There have been other contributions. The noble Viscount, Lord Goschen, the noble Lords, Lord Harper, Lord Grayling, Lord Young of Cookham and Lord Empey, and the noble Baronesses, Lady Foster of Oxton and Lady Finlay of Llandaff, have provided wise words and, as ever, I am grateful for their contributions. I have enjoyed discussing the merits of general aviation with the noble Lords, Lord Kirkhope of Harrogate and Lord Davies of Gower, and my noble friends Lord Barber of Ainsdale and Lord Tunnicliffe, who raised issues of importance. Finally, I extend my personal thanks to all the officials who supported me, especially the Bill team, policy and legal colleagues, the drafting team, parliamentary counsel and others.

In conclusion, the Bill has completed its passage through your Lordships’ House. It now takes off for the other place, and I would expect any return journey to involve only limited turbulence. I beg to move.

[Baroness Grender (LD)]

My Lords, I am grateful for the opportunity to speak at Third Reading. I begin by thanking the Minister for the constructive way in which he and his officials have engaged with this House throughout its passage. I also record my gratitude to noble Lords across the House for the contributions they have made to the Bill at every stage. The scrutiny that this House has brought to bear, often from very different perspectives, has strengthened this legislation. I do not think that improvement would have happened without it.

I particularly welcome the Government’s agreement to bring forward a consultation on the experiences of disabled passengers—an addition to the Bill that I hope will make a real and lasting difference. For too long, disabled passengers have been left without the convenience or dignity that ought to be a basic expectation of air travel. I am glad that this House has secured a firm commitment embedded in the legislation to examine and address that failure properly.

I also welcome the corrective amendment the Minister has tabled for Third Reading, which addresses a technical deficiency identified by the Minister since Report. That kind of responsiveness does not always attend legislation of this kind, and it should be acknowledged.

I return to the principle that has guided my and my colleagues’ contributions throughout the passage of the Bill: that reform of aviation regulations should be directed first and foremost towards improving the passenger experience. The protections we have secured for disabled passengers and the standards the Bill now sets are what I will be watching for closely as it is implemented. Passengers do not experience aviation policy as clauses and statutes. They experience it as to whether they are treated with courtesy when a flight is delayed, whether they can travel with the support they need and whether the system as a whole is built around their interests rather than around convenience for everyone but them.

Too often in the past, passengers have been an afterthought in regulatory design. The Bill is an opportunity to correct that imbalance. I hope the Government will treat this not as the end of that work but as a foundation on which future improvements can and should be built. I close by expressing my thanks in particular to my Liberal Democrat Peer colleagues who have contributed to the Bill. My particular thanks, above all, go to Adam Bull in our Whips’ Office, for his diligence and unwavering support throughout its passage, for which I remain deeply grateful.

Civil Aviation (Consumer Protection and Regulatory Reform) Bill [HL]

Debate between Baroness Grender and Lord Hendy of Richmond Hill

Report stage
Monday 13th July 2026 Lords Chamber

[Baroness Grender (LD)]

I thank the noble Lord. We think that driving for this principle cuts across the stronger consumer rights that we have been talking about all through Committee.

[The Minister of State, Department for Transport (Lord Hendy of Richmond Hill) (Lab)]

My Lords, before addressing these amendments, I thank all noble Lords for their continued contributions to the Bill. It is clear that we share the common goal of improving the aviation sector. The Government have carefully reflected on the arguments that have been put forward during the Bill’s passage. The amendments in my name respond to that constructive engagement and I hope that they will be welcomed by your Lordships.

I thank the noble Lord, Lord Moylan, for bringing Amendment 1 forward. We discussed in Committee how the Bill will promote economic growth. Having considered the arguments made then and, indeed, the speech made by the noble Lord, Lord Moylan, just now, and that of the noble Lord, Lord Redwood, and others, the Government’s position remains unchanged. I fully recognise the intention behind the amendment, which is to ensure that, alongside consumer protection, we would continue to support a competitive and growing aviation sector. Those are objectives that the Government strongly support. As I set out in Committee, growth and competitiveness are already central to the Government’s aviation agenda. Beyond this Bill, we are also taking forward airspace modernisation, supporting innovation through the Future of Flight programme, embedding a pro-growth approach across regulation and backing airport expansion where it can deliver economic benefits and meet planning and environmental requirements.

The amendment also seeks to protect the rights and interests of air passengers. On that point, the Government have listened carefully to concerns raised during the Bill’s passage and have brought forward amendments requiring the Secretary of State, while exercising the powers in Clause 1, to have due regard to strengthening air passenger rights and to principles relating to dignity, accessibility and support for disabled passengers and those with reduced mobility. We have done so because these considerations are directly relevant to the exercise of those powers.

I agree with the noble Baroness, Lady Brinton, that this issue is important and relevant to economic growth. However, I do not consider Amendment 1 necessary. Economic growth, investment and competitiveness are already important considerations in aviation policy and regulation, and these priorities are reflected in the Secretary of State’s engagement with the Civil Aviation Authority. On the authority, I note the view of the noble Baroness, Lady Foster of Oxton, from her extensive experience, that the CAA is an excellent regulator. The noble Baroness will, I hope, note my later amendments on the proposed delegations and controls when we get to that section of the Bill.

More fundamentally, Amendment 1 would require the Secretary of State to give statutory regard to a specific set of objectives when exercising powers under the Bill. Although those objectives are important, they are not the only relevant consideration. As I noted in Committee, this list does not include safety, which is fundamental to aviation and underpins the measures in the Bill. Nor does it capture the full range of factors that may need to be taken into account in particular circumstances. The Government’s view remains that it is better to preserve the flexibility to balance all relevant considerations rather than elevating a limited set of factors in legislation. I think that is also what the noble Baroness, Lady Grender, referred to, and I also note, as she did, that the Civil Aviation Authority is already subject to a statutory growth duty, which requires it to have regard to economic growth in the exercise of its regulatory functions.

Turning to Amendment 3, the Government agree that economic growth is a priority. However, consideration of growth is already embedded across government decision-making. Policy proposals are assessed for their impact on growth and departments are required through options, appraisal and impact assessment processes to demonstrate those effects before decisions are taken. I listened to the noble Lord, Lord Harper, carefully and he referred to the call for evidence about the valuation methodology, which will involve constructive engagement with the aviation industry ahead of the 2029 revaluation. I note his view that airports should not be considered as out-of-town warehouses, and we will see what happens with government in the future about that. For all those reasons, I am unable to support the amendments, and I respectfully ask the noble Lord not to press them.

--- Later in debate ---

[Lord Hendy of Richmond Hill (Lab)]

The noble Lord is right: I am pretty sure I did commit to write to him, I am pretty sure I have not yet and I am pretty sure I will do shortly.

[Baroness Grender (LD)]

My Lords, I will be brief because a whole load of people have arrived for a particular purpose. I thank the noble Lord, Lord Moylan, for mentioning the ICAO and some of the international progress we need to make. I also thank the Minister for giving us a hint that we will hear a bit more about that in the next group, so I am excited to get on to the next bit of business. We have made quite a bit of progress in this group, especially on the government amendments, so I beg leave to withdraw my amendment.

--- Later in debate ---

[Baroness Grender (LD)]

I am a little hesitant to start the Front Bench responses before I triple-check that nobody else wants to speak.

I thank the noble Lords, Lord Moylan, Lord Grayling and Lord Young, for raising these important issues. On the theme of parliamentary scrutiny, we on these Benches support the spirit of Amendments 16, 17 and 29 tabled by the noble Lord, Lord Moylan. They seek to mandate the affirmative procedure for regulations, and we attempted to suggest similar amendments in Committee. The Bill delegates vast, unscrutinised powers to the Secretary of State to redefine passenger rights, so it is only right that Parliament retains the ability to debate and approve these changes before they take effect. I have previously mentioned signing a blank cheque that allows for the fundamental alteration of consumer standards via the negative procedure. However, like the noble Lord, Lord Moylan, I also acknowledge that the Minister has changed his position on that and signed one of the amendments from the noble Lord on this issue.

I will not revisit or rehearse my comments in Committee about the need to deliver on the threat of a fatal Motion, which we have got into in the past. Sometimes, the muscular possibility of delivering on that threat is the only way of dealing with these procedures. I fully recognise that both the Conservative Benches and the Labour Benches have a long-standing tradition of not doing that.

We welcome government Amendment 28, which requires the CAA to report annually on its enforcement functions. We see this as a necessary step towards the transparency that we called for in Committee. However, while we welcome the technical corrections in government Amendments 30 and 31 regarding the concurrency arrangements, we remain concerned by the potential for regulatory fragmentation. Probing Amendments 7 and 12 rightly ask why both the CAA and the CMA require overlapping powers. We believe the regulator must have teeth, but those teeth need to be clearly seen and defined. I look forward to hearing the Minister’s response on that.

On Amendment 13 from the noble Lord, Lord Grayling, while we support proportionality, we feel that confining financial penalties only to “systemic failure” risks leaving individual passengers in the lurch. We worry that it might defang the regulator in a way that prioritises industry margins over individual dignity—a common theme that I have already pursued on previous groups.

On Amendment 65 from the noble Lord, Lord Young, I read more on this issue this weekend than on almost anything else to do with the Bill. The only thing I can say is that we on these Benches still have an open mind on this issue. I look forward to hearing the Minister’s response. Normally we would follow the noble Lord through hell-fire, but I have had discussions with Commons colleagues and have read everything I can on this issue. We wait to hear the Minister’s response.

Finally, Amendment 15 would require a statement on international alignment. As we have previously argued, any divergence from EU standards must be used as a lever for enhancement, not a race to the bottom. If we are to move away from established protections, the public deserve a clear technical explanation of why that divergence is in their interest. I look forward to the debates that this has thrown up and to the Minister’s response to these amendments.

[Lord Hendy of Richmond Hill (Lab)]

My Lords, I will begin with the amendments tabled by the noble Lord, Lord Grayling, on financial penalties and powers of entry. Clause 1 does not create financial penalties or powers of entry; it simply enables such powers to be conferred by future regulations if evidence shows that they are needed. Their scope should be determined when those regulations are made, on the basis of the evidence available at that time. It would not be appropriate to fix a systematic failure test in primary legislation now, particularly as the CAA already addresses breaches causing collective harm, rather than individual disputes.

Powers of entry would require reasonable grounds to suspect a breach and would be used only where less intrusive methods had proved insufficient. Similar powers already exist for other regulators, including the Financial Conduct Authority and the Information Commissioner’s Office but not the Civil Aviation Authority. Appropriate safeguards are essential but are best considered when any regulations are laid.

To help the noble Lord, I was assured, having asked a former chief executive of the Civil Aviation Authority, whom the noble Lord knows well, that these powers will be essential to allow the CAA to effectively use the powers it is being given through the Bill to enforce consumer regulation. It has faced some difficulties with that in the past.

--- Later in debate ---

[Baroness Grender (LD)]

My Lords, airport drop-off charges are a constant source of frustration to the travelling public. Although neither amendment is in my name, these Benches will support whichever amendment is taken forward.

These measures are a common-sense attempt to bring transparency to what often feels like a stealth tax at the terminal door. So far on Report, we have not talked about how people are often captured the minute they enter the door of an airport. This is not a choice; people are captured and are given these charges. They cannot instantly withdraw their custom and go to a different airport, because they are pretty much locked in both to the airline and to the airport that they have gone for. They cannot shop around, because all of them are doing it.

It seems to us that it is right to support the amendment. For too long, the rules of the game around these levies have been opaque. It feels similar to the bundling and poor practice that we have seen in ticketing, and it is only right that we shine a light on it. I see it as quite useful that we should at least look at this and try to create a bit more transparency.

[Lord Hendy of Richmond Hill (Lab)]

I thank the noble Lords, Lord Moylan and Lord Empey, for re-tabling their amendments on airport drop-off charges. I will address them together.

I understand the concerns behind these amendments. Passengers should have clear, accessible information about travel options to and from airports, including drop-off, short-stay parking and free alternatives. The Government expect airports to act transparently and fairly, and reinforces this through regular engagement with the sector. However, these amendments are neither necessary nor proportionate. Most UK airports are privately owned and responsible for managing their roads and parking. Their arrangements are already subject to consumer protection law, competition law and industry standards, with enforcement and redress where practices are misleading, unfair or non-compliant. There are also established mechanisms to review airport drop-off charges where concerns arise.

The CAA has already examined airport surface access, including competition, consumer issues and the transparency of information on options and charges, and found insufficient evidence to justify a competition or consumer law investigation. Private parking operators are expected to comply with the sector’s code of practice, including requirements on clear signage, accessibility, penalty charge notices and appeals. The Government will continue to expect airports and operators to provide clear, accurate and accessible information before passengers travel. I say to the noble Baroness, Lady O’Loan, that if the information at Belfast City Airport is as unclear as she describes, she has a valid complaint.

Drop-off and parking charges support airports’ wider commercial and operational management. They can reduce congestion, improve traffic flow, support surface access strategies and fund passenger facilities, including cleaner transport options. Restricting them in primary legislation risks shifting other costs to passengers and undermining airports’ ability to manage congestion effectively. Almost all airports that charge for terminal drop-off provide free alternatives, such as shuttles. Airports should ensure that these options are clearly communicated in advance so that passengers can make informed choices. For those reasons, while I understand the noble Lords’ concerns, I ask them not to press their amendments.

--- Later in debate ---

[Lord Hendy of Richmond Hill (Lab)]

I think I have explained that to the noble Lord. I certainly feel that I have.

[Baroness Grender (LD)]

My Lords, I thank noble Lords for participating in this debate. I am sure that we are all keen to move on to the next group. The Minister has been very patient in our meetings and recognises that we will not let go of this issue lightly. We will keep on referencing what we see as this critical need. However, for the moment, I beg leave to withdraw my amendment.

--- Later in debate ---

[Lord Moylan (Con)]

My Lords, the noble Baroness makes some important points, and I look forward to hearing what the Minister has to say in reply.

[Lord Hendy of Richmond Hill (Lab)]

My Lords, I thank the noble Baronesses, Lady Grender and Lady Jones of Moulsecoomb, for their amendments on airport expansion. I addressed the relationship between the Bill and airport expansion in Grand Committee. Having considered the arguments put forward then, the Government’s position remains unchanged.

This Bill is concerned with aviation consumer protection and the aviation regulatory framework; it is not a Bill about airport expansion. The measures in the Bill are needed regardless of whether any airport expansion proposal comes forward and regardless of the outcome of any such proposal. The Government are supportive of airport expansion where it can deliver economic and connectivity benefits and meet the relevant environmental and planning requirements. However, decisions on airport expansion are taken through separate planning processes, not through this Bill.

Indeed, during Committee, the Government published the draft Heathrow expansion national policy statement for consultation. This underlines the fact that airport expansion proposals are considered through dedicated planning processes, with their own consultation, scrutiny and parliamentary oversight. The Bill does not alter those processes or predetermine their outcome.

The Government are concerned about the practical effect of Amendment 63. Its scope is not limited to Heathrow or to any specific airport expansion proposal. By preventing powers being used “in connection with” the facilitation of expansion, it could create uncertainty around routine regulatory functions that are not themselves about approving airport expansion. For example, slots regulation does not create airport capacity; it manages capacity once it has been approved through the planning process. However, the amendment could potentially call into question the use of such powers where they relate to approved airport expansion.

Regarding the consultation requirements on slots regulations put forward in Amendment 51, the Government are committed to meaningful community consultation and robust environmental and noise assessment before any airport expansion proceeds. These requirements are already addressed through the statutory planning process.

As I have said, slot regulations do not determine whether airport expansion takes place. The Bill simply ensures that, where necessary, slot regulations can be updated to make effective use of new capacity at co-ordinated airports. The amendment would therefore add little, as consultation and assessment on airport expansion already take place through the planning system before slot allocation becomes relevant. I therefore ask the noble Baroness to withdraw her amendment.

[Baroness Grender (LD)]

My Lords, I thank the Minister for his infinite patience on this issue and for being accessible at all times for discussions on it. I wish to associate myself with all the other comments that we have heard this evening, and I thank the Minister for some of the movement that we have had, particularly in other areas and in earlier parts of the debate. My reason for saying this now is that I do not intend to speak on the next couple of groups, so this is an opportunity for me to say thank you to the Minister and his officials for having been so accessible throughout the process.

I understand the Minister’s objections to this. It will not astonish him to hear that, as with Amendment 46, tabled by the noble Lord, Lord Empey, it is possible that we will return to this. I beg leave to withdraw my amendment.

Maritime and Coastguard Agency

Debate between Baroness Grender and Lord Hendy of Richmond Hill

Wednesday 8th July 2026 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

I have two things to say. First, in the course of the Maritime Minister reflecting on what he has heard, he will reflect on the accuracy and veracity of the information he has been given. Therefore, it is far too early to say what the consequence of that might be. Secondly, he has asked his officials to tell him the data that can be legitimately released so that Members of Parliament in the other place and Peers in this Chamber can hold the Government to account.

[Baroness Grender (LD)]

My Lords, does the Minister agree that making it so much harder for working people on low incomes to serve as coastguard rescue officers may jeopardise this life-saving service? Therefore, in this period of reflection that he has described, will he ensure that assessment is made of the impact on the diversity of workforce in this context?

[Lord Hendy of Richmond Hill (Lab)]

I will say two things. First, the Government recognise and are fully grateful for the extraordinary service of brave and selfless volunteer coastguards. Secondly, the noble Baroness is absolutely right that, in the course of this contemplation, we need to reflect on the diversity of those volunteers. Decisions should not be made that adversely affect that.

Drink-Driving

Debate between Baroness Grender and Lord Hendy of Richmond Hill

Wednesday 1st July 2026 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

The first comprehensive road safety strategy for some time was published a few months ago, and part of the consultation is indeed to look at lowering the limits for drink-driving. All the statistics the noble Baroness quoted are of course correct. We need to do something about it, and one of the reasons for the publication of the road safety strategy was that the number of deaths and serious injuries on the road has plateaued and it should be going down.

[Baroness Grender (LD)]

My Lords, UK courts can disqualify drink-drivers, but they cannot currently require an alcolock as a condition of returning to the road. Will the Government consider giving courts this option, in particular for repeat and high-risk drink-driving offenders?

[Lord Hendy of Richmond Hill (Lab)]

That is precisely one of the things that the Government have consulted about, because it is important that the maximum range of penalties and actions is available to deal with drink-driving and, even worse, repeat drink-driving. That is why we have consulted. This is one of the items in the consultation and why I anticipate that we will take action when we have analysed the results of it.

E-scooters and E-bikes

Debate between Baroness Grender and Lord Hendy of Richmond Hill

Tuesday 9th June 2026 Lords Chamber

[Lord Hendy of Richmond Hill (Lab)]

Electric cycles are only legal provided that the user is 14 years old or older and that the cycle meets the regulatory requirements: a maximum power of 250 watts and a maximum assisted speed of 15.5 mph. Beyond that, they are classed as motor vehicles, so they cannot legally be used on the road unless they are approved and registered with the DVLA, and taxed and insured. Riders must also wear helmets and hold a driving licence. The encouraging thing is that enforcement, which has been championed by the City of London Police, is increasingly being carried out by other police forces which have realised that people who use illegal e-bikes also break other laws and create other offences.

[Baroness Grender (LD)]

My Lords, we see a wide- spread issue with gig economy on-demand delivery riders illegally operating private e-scooters on public infrastructure. Will the Government introduce robust statutory duties for delivery companies to actively audit, monitor and enforce legal compliance among their riders?

[Lord Hendy of Richmond Hill (Lab)]

The noble Baroness is quite right: many of the principal complaints about this concern riders delivering food and other items. The Minister for Local Transport has written to food delivery companies emphasising the need for appropriate training, and the department has commissioned research on the road behaviours of food delivery drivers. As part of the road safety strategy, we have announced the piloting of a voluntary national work-related road safety charter for businesses that require people to drive or ride for them. The noble Baroness is right that there are issues with the gig economy and people who are employed to ride these bikes, and this is what the Government will do about that.