Asked by: Baroness Greengross (Crossbench - Life peer)
Question to the Department for Environment, Food and Rural Affairs:
To ask Her Majesty's Government what steps they have taken to work with supermarkets to ensure that anyone at increased risk from COVID-19 or with a disability under the Equality Act 2010, of any age, and their carers, has priority access to home deliveries and stores if they need it.
Answered by Lord Gardiner of Kimble
The Government's response to food vulnerability caused by COVID-19 is built around three categories of vulnerability: Clinically Extremely Vulnerable (CEV), other Non-Shielded Vulnerable (NSV), and the economically vulnerable.
Individuals in the CEV group are those who have a medical condition that is deemed to put them at very high risk of COVID-19 related serious illness. This group has been asked to 'shield' by the Government until at least the end of June, meaning they need to stay at home at all times and minimise all contact with others, including other members of their household.
There are around 2.2. million people in England who fit into this group. The majority will have received a letter from the NHS or been contacted by their GP to inform them of their vulnerable status. The group comprises people of all ages - with extreme respiratory conditions (such as cystic fibrosis), certain types of cancers (such as leukaemia), those who have had organ transplants, as well as a range of other conditions or medical histories.
Many within this group have local family and friends who can get the vital provisions needed. There is a significant subset of the CEV group however who do not. Individuals in this group can register as extremely clinically vulnerable with the Government. Data from these registrations is shared with supermarkets on an ongoing basis, whereby supermarkets provide individuals with access to priority access to booking slots for delivery. The vast majority of supermarkets are engaged in this data-sharing initiative.
Individuals in the NSV group are those who are unable to access food and other essential supplies due to a COVID-19 related change in physical or financial circumstance.
We have been working quickly with local authorities, retailers, food businesses and the voluntary sector to support those who do not necessarily fall into the shielded category, but who may be struggling to access food and essential supplies as a result of the coronavirus pandemic. We have been careful to ensure that the definition of non-shielded food-vulnerable people includes those who are unable to access food due to the impact of COVID-19 on food services and delivery, as well as those who are in temporary isolation or enhanced social distancing. This group would include disabled people whose disabilities make it difficult for them to comply with social distancing requirements in food shops or whose access to food has been compromised by COVID-19. This could be a result of increased delivery demand, or their usual support networks being unable to help due to self-isolation or social distancing.
This group of non-shielded vulnerable people are now able to access food in a variety of ways, including through being paired with volunteers who will shop for them, and through food deliveries from local retailers, wholesalers and food businesses, many of whom will be able to take orders over the phone. We have also been working with retailers to enable these individuals to access priority delivery or click and collect slots.
Over 750,000 people have signed up as NHS Volunteer Responders via the mobile app GoodSam. Verified volunteer responders can receive tasks to help those in their communities, including through shopping for vulnerable people for food and essential supplies. Health and care professionals and a number of approved Voluntary and Community Services organisations are now able to refer vulnerable individuals into the system to receive support from volunteers. It is now also possible for individuals to self-refer for assistance from the programme, if they consider themselves to be vulnerable and in need of support.
Supermarkets have also been working at pace to expand the total number of delivery and click and collect slots. Most supermarkets are offering prioritised delivery or click and collect slots to those they have identified as vulnerable from their customer database (for example by age, shopping habits, previous use of vulnerable customer helplines).