Fuel Poverty

Debate between Baroness Gardner of Parkes and Baroness Neville-Rolfe

Tuesday 25th October 2016 Lords Chamber

[Baroness Neville-Rolfe]

As the noble Baroness said, the Government are very focused on this issue. We are trying to improve the various schemes to focus them more on low-income and vulnerable people. We have a report from the Competition and Markets Authority looking at price, and at the key issue of pre-payment meters, which are extremely important for the poor and vulnerable—and which Lord Ezra, who used to ask questions on this subject, did so much to bring to everyone’s attention.

[Baroness Gardner of Parkes (Con)]

Does the Minister agree that it is not only the price of fuel and heating that are important, but how you use them? In my days as a member of the London Electricity Board, we encouraged a programme to be sent, particularly to elderly and vulnerable people, telling them how they could intensify the use of one particular room at times when they would be at serious risk of ill health if they did more. At least we sent out information that could be useful to people to protect them. Are the authorities that produce fuel still doing that? If not, can it be sent out by a health department or someone of that type?

[Baroness Neville-Rolfe]

The noble Baroness makes an important point about the need to get the information to the consumer, which I very much agree with. Public Health England recently estimated that cold homes cost the NHS £850 million a year—so we need to get the regimes right, and we also need to communicate that well, both through the energy providers and more generally.

Zero-hours Contracts

Debate between Baroness Gardner of Parkes and Baroness Neville-Rolfe

Thursday 11th June 2015 Lords Chamber

[Baroness Neville-Rolfe]

This is not an area that I am an expert in, but my impression is that the local Jobcentre Plus and so on are actually very helpful on these points. However, I will look into this issue further and write to the noble Baroness.

[Baroness Gardner of Parkes (Con)]

What will be done to make people aware of the exclusivity issue no longer applying? Only last week I spoke to a carer who had an opportunity to earn other money but was not allowed to do so because their zero-hours contract had exclusivity very clearly written in.

[Baroness Neville-Rolfe]

I am disturbed to hear that. The provision has certainly come in and will be publicised in the normal way. As part of the work we are now doing, we consulted in February on redress. We will be bringing in a route of redress against employers who ignore the ban, and this will give a further opportunity for people to know about this exclusivity. An issue that I have often discussed on these Benches is how you get information about new legislation out. I take the point in general, but I assure the noble Baroness that the new provisions have come in and we are taking steps to publicise those.

Consumer Rights Bill

Debate between Baroness Gardner of Parkes and Baroness Neville-Rolfe

Wednesday 26th November 2014 Lords Chamber

[Baroness Hayter of Kentish Town (Lab)]

My Lords, we are very happy to support this amendment, which would ensure that tenants do not end up being charged a share of the landlord’s legal costs which were perhaps incurred when he was challenging those very same leaseholders, as the noble Baroness has said. That makes sense and I hope the Government will accept the amendment.

While I am standing, perhaps I might report to the House the outcome of our discussions in Committee on the rights of leaseholders. In that case, the discussion was on insurance and the difficulty which leaseholders have in seeing the underlying information in the insurance policy, as the contract is actually between the landlord and the insurer. Partly because of that and partly because the cost is passed onto tenants by the landlord, there is no incentive for the landlord to shop around for a better deal.

I received a letter today from the ABI, which agreed with the statement that I had made in Committee that leaseholders should have increased opportunities to engage in the process when the managing agent purchases insurance and that the landlord, as the client of the insurer, should request relevant information from the insurer. The ABI supports leaseholders being given clear and timely information about the insurance contract. The letter from the ABI suggests the sort of information that should be provided before the contract is signed, including any commission paid to the agent. While the Government were not able to accept the amendment in Committee, it is very good that the knock-on effect has been that it will become a note of good practice, which should have some impact on leaseholders. I hope the Government will now accept this amendment and help them in that way, too.

[The Parliamentary Under-Secretary of State, Department for Business, Innovation and Skills (Baroness Neville-Rolfe) (Con)]

My Lords, I have listened with great interest to the comments made on this important subject and I am very grateful to the noble Baroness, Lady Gardner, for giving up some time earlier today to take me through her points. The purpose of her amendment, as I understand it, is to provide leaseholders and tenants with protection from a landlord seeking to recover the costs incurred through proceedings at court or tribunal through their service charges. This is obviously a sensitive area for both leaseholders and landlords and it is important to get the right balance. It is of course important that leaseholders are provided with protections but also that the law creates parity between the parties.

Section 20C of the Landlord and Tenant Act 1985 enables a leaseholder to apply to the tribunal for an order that the landlord’s costs should not be included in determining the service charge payable by the leaseholder. At any point during proceedings, a leaseholder may make an application to the tribunal to ensure that they do not bear the costs of all the litigation. This ensures that the leaseholder knows where the costs of the matter will lie. The tribunal process is designed to be as cost effective and user friendly as possible. It may be that this could be better communicated so that leaseholders understand their rights. The judiciary has always been aware that, if costs have been awarded against the landlord, they should not get through the back door what has been refused through the front door. Tribunals must make decisions that are just and equitable in the circumstances; they are best placed to make those decisions because they are apprised of the facts.

I am a bit concerned about the perverse effect of the amendment, which could restrict landlords from ever recovering costs of legal proceedings by way of a service charge. This seems wrong. For example, in an insurance dispute resulting in the insurance company refusing to pay out, the landlord would need to instigate proceedings ensuring that leaseholders do not have to pay for repairs through service charges that might be covered by the insurance. However, I am very glad to say that the leasehold sector is large and growing; we have over 4 million dwellings in England subject to a long lease, and the noble Baroness, Lady Gardner, explained to me that there are 6 million leaseholders. Of course, there are also 2.8 million dwellings in flats. I am advised that the amendment could change the leases for flats without consultations with individuals or working with the sector to consider these matters, although I think the noble Baroness was saying something different in her comments. Be that as it may, this is an incredibly important sector, and I know that the changes and new regulations on redress introduced on 1 October may change the market place and need to be allowed to settle. Again, there may be an information problem that we would be keen to address.

Before I finish, I pick up the point that the noble Baroness, Lady Hayter, made about the ABI letter, which she was kind enough to give me a copy of earlier today. DCLG officials are working closely with the Competition and Markets Authority in relation to the remedial measures from its market study on property management services. The final report will be published next week and is likely to ask government to consider most of the points in the ABI letter. My noble friend will also be interested to hear about that report. She identified an important issue, that of legal costs that are incurred by landlords and how they are passed on as service charges. I do not feel able to accept her amendment but I shall write to my ministerial colleagues at the Ministry of Justice and DCLG alerting them to the issue, making sure that they consider the points that she made very carefully. I will ensure that we follow through as a Government and I will see her again if the need arises. There is a willingness to take this forward. In the circumstances, I hope that she will feel able to withdraw her amendment.

[Baroness Gardner of Parkes]

I must thank those who have spoken on this issue and pay credit to the noble Baroness, Lady Hayter, who got her amendment through on the Enterprise and Regulatory Reform Bill. That was extremely valuable and will be most important for many people.

The statement that I welcome most in what the Minister has just said is that she will be in touch with the Justice and Communities departments, because the lack of connection between the two has been a great problem. Whenever I have tabled a Question for one, it has been answered by the other one. Even when the previous Lord Chancellor told me exactly how to word it—he told me, “Justice has to answer that”—it did not do so; Communities answered it. The Minister at that time said, “They just said, ‘You’ve got it, we don’t want it’”. So we really need to bridge those two departments to get anywhere with this matter.

I want to comment on the Minister’s suggestion that my amendment could in any way restrict the landlord from ever recovering his costs. That is not so at all, and I think that if her department looks carefully at the amendment’s wording she will see that it is only when the landlord has lost his case. The tribunal can always award costs in any case. But in a case where it has decided strongly against the landlord, and he has even perhaps gone through an appeal and it has denied that as well, I think it would be very wrong. Disguising costs as a service charge would also be very wrong.