Passport (Fees) Regulations 2022

Debate between Baroness Foster of Oxton and Baroness McIntosh of Pickering

Monday 23rd May 2022 Grand Committee

[Baroness McIntosh of Pickering (Con)]

My Lords, I thank and congratulate my noble friend on bringing these regulations forward. I have just one or two points of clarification. The government website states that

“There is no backlog in passport processing as a result of the coronavirus … pandemic. However, we are now seeing unprecedented demand as more than 5 million people delayed applying for passports”.


First, presumably the Home Office would have been aware that, as there were no flights, people were not travelling and a lot of cruises had also been paused, travel would resume at some time and there would be the fluctuation we are seeing. At the end of 2021-22, say, what measures did the Home Office put in place to speed things along?

I have been corresponding on my second point through Written Questions to my noble friend. I will take this moment to explain the problem. My husband and I took our first trip abroad since coronavirus at the end of March to the beginning of April. My husband has one of the new passports—I think this is called the Brexit dividend—which is blue-faced as opposed to beetroot-faced and, sadly, is not made in this country. On our return, he was delayed by half an hour because the e-gate would not accept his passport. A host of others were in the same category, in addition to those who cannot go through if their young children do not have their own passport. The border guard informed my husband that they are aware of the problem; the passport page is simply too glossy and is not being read by the e-gates. I compared it to my passport and I could see why; the former passports have stuff over the photo that prevent it from being glossy.

There are two ways around this: ask whoever is making the passport to put something on it to make it the same as the old passports; or introduce, presumably at some considerable cost, a new machine to read these passports at existing e-gates. If, when our current passports expire, we all have to replace them with the new ones, that would be a good investment, because the existing gates do not work with the new passports. I understand the chip is working perfectly well—that is not the issue. The issue is simply that the photo page is too glossy. It is driving passengers and border guards to distraction, because it is causing queues. This was a quiet day and there was a 30-minute delay.

Is my noble friend is aware of this problem? I do not believe she is, but border guards and passengers are. Could we find a compromise to make sure this is speeded up? With those two points, I support the regulations before us.

[Baroness Foster of Oxton (Con)]

My Lords, I echo some of those points. I used the blue passport through an e-gate in Brussels, and it was fine. It depends on the type of technology and the gates they are using at individual places. This is just to clarify that point.

My second point is also for clarification. We were told that a lot of the backlog was due to people who could have applied online but did not—they applied physically and there was an overload—but I am not sure about that and would like some clarification. There clearly has to be a presence. While a certain amount of work can be done online, such as processing, security is a huge element of sending out a passport to somebody, whether a new applicant or somebody who has changed their name, as they will need hard-copy documents. Is my noble friend satisfied that there are enough people working in the Passport Office, not from home, who are present to facilitate all this?

The backlog is now becoming quite appalling. People are missing business trips, losing money on holidays and various other things. Often, that will not be covered by insurance whereas Covid may have been. Something may have been put in the insurance for that, but you will not get travel insurance to cover your passport not being returned to you, particularly when you have put it in for replacement in advance.