Passport e-Gates Network Outage

Baroness Foster of Oxton Excerpts

Monday 13th May 2024 Lords Chamber

[Lord Sharpe of Epsom (Con)]

I thank my noble friend for that, and I am delighted that he did not get caught in the disruption last week. As I said in my opening answer to the Front Benches opposite, the Government are doing everything that we can to prepare for the implementation of EES and mitigate its impacts on British travellers, which particularly applies to the juxtaposed border controls. As I mentioned, the director-general of the Police aux Frontières visited Dover, St Pancras and Folkestone last month. I cannot speculate on what physical changes may be required at St Pancras to accommodate the new systems. My noble friend mentioned the ETA system, but I do not think that that is what he meant; I think that he is talking about the EES. I suspect that the ETA system will not have much impact at all at St Pancras. As soon as I am in a position where I can give an update on any physical or infrastructural changes required in and around St Pancras—and, indeed, at the other juxtaposed border controls—I will be very happy to come back and explain them.

[Baroness Foster of Oxton (Con)]

My Lords, on the point about outage, the same thing happened 12 months ago. It was not necessarily the same issue of capacity but, nevertheless, it is not good enough. We rely so heavily now on numbers to make sure that these eGates work. We work on reciprocity. Reciprocity means that we welcome people from other countries into the UK, inbound, and they can use eGates—not all of them, but we have agreed with a number of countries that this can take place.

That is not the case now when, as UK passport holders, we go to places where we could formerly use eGates. We are fine in Spain and one or two other countries but, when we travel to other places, which are not off the map, we find that we are not allowed to use eGates. Can I ask my noble friend to look into this? It is a matter of fairness that, if we are willing to welcome other countries’ citizens into our country using eGates, it should be a reciprocal arrangement.

[Lord Sharpe of Epsom (Con)]

First, I say again, for the record, that this was not an outage that we have seen before but a unique situation; I say this just to shoot that particular fox. My noble friend makes some very good points. These are matters of high-level diplomacy but I will, of course, look into the reciprocity arrangements that she talks of and see whether there is any more that I can say about that. I suspect that negotiations are ongoing and I imagine that they form part of much bigger discussions.